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1. Same-day Delivery¹³⁴
Monday - Saturday: For orders with successful payment completed before 11:00 AM, same-day delivery can be arranged at the earliest.
Sunday or Public Holidays: If you wish to have delivery on a Sunday or public holiday, please complete payment successfully before 3:00 PM on the preceding day (delivery service on holidays is only available for residential addresses).

Please Note: 
Additional delivery time and handling fees apply to the following locations: Remote areas of Hong Kong, Outlying Islands (Cheung Chau, Lamma Island, Peng Chau, etc.), Ma Wan, Lantau Island, Airport Restricted Area.
Some large appliances may not be deliverable to remote areas. Please contact our customer service representative for details.
For walk-up buildings (Tong Lau) or residences requiring stair climbing, additional stair and handling fees may apply. We recommend checking with our customer service representative about delivery details before purchase.
If your order contains products that require inter-store transfer, additional delivery time will be needed.

2. Same-day pickup at JHC¹³
Monday - Saturday: For orders with successful payment completed before 10:30 AM, same-day pickup is available at JHC stores at the earliest. Currently, there are 100 JHC stores available for selection.
Please Note: Actual pickup times may vary based on order placement time, order delivery area, traffic conditions, and order volume. For details, please inquire with our staff or online customer service.
Self-Pickup Procedure:
Pickup location is displayed on the checkout page.
Once the parcel arrives at JHC, customers will receive a pickup email notification from YOHO. Please follow the instructions to collect your item at the selected JHC store.
If the item is not picked up by the day after arrival, JHC may charge additional fees or return the product to the warehouse. Re-delivery shipping fees will be borne by the customer.

3. Same-day pickup at SF Express Station/SF Smart Locker/SF Service Center¹³⁴⁶
Monday - Saturday: For orders with successful payment completed before 11:00 AM, same-day pickup is available at SF Express Stations/SF Lockers/SF Service Centres at the earliest.
Sunday or Public Holidays: If you wish to have delivery on a Sunday or public holiday, please complete payment successfully before 3:00 PM on the preceding day.
Self-Pickup Procedure:
Pickup location is displayed on the checkout page.
Once the parcel arrives at the pickup point, customers will receive an notification from the courier company. Please follow the instructions to collect your item at the selected location.
If the item is not picked up from a smart locker within 24 hours of arrival, the delivery personnel may retrieve the item at any time.

4. Next-day delivery of large electrical appliances¹⁴⁵⁸
For TVs: For orders with successful payment completed before 4:00 PM from Monday to Saturday, delivery will be arranged for the next "Large Appliance Delivery Day" at the earliest.
For other large appliances (e.g., washing machines, refrigerators): For orders with successful payment completed before 12:00 PM from Monday to Saturday (excluding public holidays), delivery will be arranged for the next "Large Appliance Delivery Day" at the earliest.

5. Direct Purchase at Store
YOHO's website uses a real-time inventory system. Customers can check the real-time stock availability of a product on its product page and then visit the store to purchase it.

6. Same-day 1-hour store pickup for online purchases⁷
If the product page shows "In-store stock," customers can complete payment online and pick up their order at their designated store within 1 hour at the earliest.
When the product is ready for pickup, the system will send an email notification (usually sent on the hour during business hours). Customers can then present the email to collect their item at the designated store.

7. Same-day In-Store Transfer & Pickup²³
If a store shows no current stock but the warehouse has inventory, for orders with successful payment completed before 12:00 PM daily, we will arrange for stock transfer from the warehouse, and customers can pick up their order at their designated store after 3:00 PM on the same day.
If payment is completed after 12:00 PM, pickup will be available at the store on the next business day after 3:00 PM.

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¹ Same-day delivery service is only applicable from Monday to Saturday and is not available on Sundays and public holidays.
² Same-day In-Store Transfer & Pickup is only applicable from Monday to Saturday and is not available on Sundays.
³ Only applicable to single in-stock products (small to medium-sized items). If the order includes other products, it may affect the total parcel size and weight, thereby affecting delivery time. Some pre-order products may also affect the estimated shipping time. This service is provided by our company free of charge as an additional benefit to customers. No compensation will be given if it cannot be completed due to traffic conditions or excessive order volume during holidays. Furthermore, these service guidelines do not apply to orders sold by platform vendors.
⁴ Limited to major commercial and residential areas in Hong Kong. Common remote areas are not applicable, such as the Outlying Islands (Cheung Chau, Lamma Island, Peng Chau, etc.), Ma Wan, Lantau Island, Airport Restricted Area, etc.
⁵ Only applicable to in-stock products (large items). If the order includes other products that require pre-order, it will affect the estimated shipping time. This service is provided by our company free of charge as an additional benefit to customers. No compensation will be given if it cannot be completed due to traffic conditions or excessive order volume during holidays. Furthermore, these service guidelines do not apply to orders sold by platform vendors.
⁶ Popular SF Express Stations and SF Lockers may experience delivery delays due to high utilization.
⁷ Same-day 1-hour store pickup for online purchases is applicable from Monday to Sunday and on public holidays.
⁸ "Large Appliance Delivery Day" refers to Monday to Saturday and does not include Sundays and public holidays.
———————————————————————————————————

*Please note home delivery serivce standard, pickup points and retail store pickup services are not available for products sold by merchants.
*Once a self-pickup order is confirmed, the selected self-pickup service/self-pickup store/pickup point cannot be changed, as this may affect the final pickup time.
*When an in-store pickup order is ready for customer collection, the system will send an email notification. Customers can present the email to collect their item at the designated store.
*The express delivery service is an additional benefit provided free of charge by our company to members. Our team aims for a 99.9% success rate, but actual delivery is subject to the daily order volume, the time confirmed by the delivery team with the customer, the pickup email notification, or the SMS notification from our partner logistics provider. Delivery may also be affected by traffic, location, weather, and other force majeure factors. No refunds or compensation will be given for any delays or rescheduling.
*These service guidelines do not apply to orders sold by platform vendors.
*YOHO reserves the right to amend the terms and conditions of service without prior notice.
*In case of any dispute, YOHO reserves the right of final decision.

For more details YOHO Flash Delivery service, please visit the official page.

As a leading online consumer electronics store online, Yoho welcomes order from overseas.*

Shipping fee
It will be automatic calculated by the region and product weight. It will be shown on the payment page. Due to the exchange rate fluctuations, customer may need to pay extra shipping cost for overseas orders. Besides, customer need to address customs or tax issue. (Free delivery promotion is not applicable to overseas shipping services)

Shipping to Mainland
Free delivery for orders amount over $500. If the order amount is less than $500, $28 shipping fee will be charged for first 1KG, and $12 shipping fee will be charged for each additional 1KG.

Shipping to Macau
Starting from 1 Nov 2024, free delivery for orders amount over $500. If the order amount is less than $500, $20 shipping fee will be charged for first 1KG, $10 shipping fee will be charged for each additional 1KG of 2nd - 5th KG, and $20 shipping fee will be charged for each additional 1KG starting from 6th KG.

Payment methods
Yoho supports a multiple of payment method, including credit card and Alipay.

After-Sale service
There is 7-day free replacement guarantee for manufacturer defective. Distributor offers 1-year Hong Kong local warranty service.

Tariff
Some country charges tariff for imports, the amount would be paid by the customers.

Shipping time
For Macau orders: If customers placed the order before 12:00pm and there is enough stock in the warehouse, system will generally ship it to logistic partners in the same day. (Except Sunday or Public Holiday)
For overseas orders: The shipping time is an additional 3 working days from the working days listed on the product page.

*Some large household appliance are not available for overseas shipping.
*Please note overseas shipping is not available for products sold by merchants.

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Free Delivery¹²
Orders with a total amount of $500 or more enjoy free home delivery.

Pick-up Points³
a. Store Pick-up
Customers purchasing any product can enjoy free shipping ($0 delivery fee) for in-store pick-up. orders can be picked-up at YOHO stores in Kwun Tong, Causeway Bay, Cheung Sha Wan and J Select stores in Tseung Kwan O & Tsim Sha Tsui K11.

b. SF Express Pick-up Points (including Lockers, convenience stores and SF Service Centers)
Online purchases of $500 or more for free pick-up at over 2000 SF Express pick-up points.

c. Japan Home Centre Pick-up
Online purchases of $300 or more for free pick-up at designated Japan Home Centres.

*Remarks:
1)For large appliances, additional transport fees will be charged if the delivery location requires carrying items up stairs or transporting over long distances. If installation services are needed in remote areas, the installation service provider may charge a remote area fee. Please refer to the in individual product pages or contact customer service for details.
2)These free shipping guidelines do not apply to products sold by merchants. Each merchant has different minimum order amounts for free shipping. You can check the relevant shipping details on the product page.
3)Home appliance products are not available for in-store pick-up due to their size and weight.
4)Special Warehouse Handling Fee: For certain locations, including but not limited to warehouses, logistics centers, airports, piers, the Hong Kong Convention and Exhibition Centre (Wanchai), and AsiaWorld-Expo, a special handling fee of $300 will be charged by the transport company. Customers are responsible for this additional cost. Please refer to the following link for the full list of applicable locations: https://htm.sf-express.com/hk/tc/download/Special_Warehouse_Service_HK_TC.pdf 

Shipping Fees (For orders that do not qualify for free shipping):
Home delivery: A base shipping fee of $33 applies to small parcels under 1kg. For parcels exceeding 1kg, an additional fee of $10 per kg will be charged.
The exact shipping cost will be clearly displayed on the checkout page before payment.
Note: Certain home appliances may have independent shipping costs, which will be specifically marked on their respective product pages.

Self-Pickup Options:
Convenience Stores: $24 (Size limit: 34cm x 19cm x 44cm)
Smart Lockers: $14 (Size limit: 34cm x 19cm x 44cm)
SF Service Centers: $14 (Size limit: 33cm x 29cm x 44cm)

Shipping to Mainland

Free delivery for orders amount over $500. If the order amount is less than $500, $28 shipping fee will be charged for first 1KG, and $12 shipping fee will be charged for each additional 1KG.

Shipping to Macau

Starting from 1 Nov 2024, free delivery for orders amount over $500. If the order amount is less than $500, $20 shipping fee will be charged for first 1KG, $10 shipping fee will be charged for each additional 1KG of 2nd - 5th KG, and $20 shipping fee will be charged for each additional 1KG starting from 6th KG.

Merchants Orders

Free delivery services are generally available for items sold and fulfilled by merchants, subject to a minimum order value designated by individual merchants. The free shipping threshold can be seen on the product page. Please refer to the checkout page if free shipping is offered for your order. Final payment amount (including shipping fee, if applicable) will be calculated.

As a leading online consumer electronics store online, Yoho welcomes order from overseas.*

Shipping fee
It will be automatic calculated by the region and product weight. It will be shown on the payment page. Due to the exchange rate fluctuations, customer may need to pay extra shipping cost for overseas orders. Besides, customer need to address customs or tax issue. (Free delivery promotion is not applicable to overseas shipping services)

Shipping to Mainland
Free delivery for orders amount over $500. If the order amount is less than $500, $28 shipping fee will be charged for first 1KG, and $12 shipping fee will be charged for each additional 1KG.

Shipping to Macau
Starting from 1 Nov 2024, free delivery for orders amount over $500. If the order amount is less than $500, $20 shipping fee will be charged for first 1KG, $10 shipping fee will be charged for each additional 1KG of 2nd - 5th KG, and $20 shipping fee will be charged for each additional 1KG starting from 6th KG.

Payment methods
Yoho supports a multiple of payment method, including credit cardand Alipay.

After-Sale service
There is 7-day free replacement guarantee for manufacturer defective. Distributor offers 1-year Hong Kong local warranty service.

Tariff
Some country charges tariff for imports, the amount would be paid by the customers.

Shipping time
For Macau orders: If customers placed the order before 12:00pm and there is enough stock in the warehouse, system will generally ship it to logistic partners in the same day. (Except Sunday or Public Holiday)
For overseas orders: The shipping time is an additional 3 working days from the working days listed on the product page.

*Some large household appliance are not available for overseas shipping.
*Please note overseas shipping is not available for products sold by merchants.

We are thrilled to announce that YOHO will fully upgrade its delivery service with the launch of Flash Delivery, enabling customers to receive their orders faster than ever before with a fantastic shopping experience:

1. Same-day Delivery¹³⁴
Monday - Saturday: For orders with successful payment completed before 11:00 AM, same-day delivery can be arranged at the earliest.
Sunday or Public Holidays: If you wish to have delivery on a Sunday or public holiday, please complete payment successfully before 3:00 PM on the preceding day (delivery service on holidays is only available for residential addresses).

Please Note: 
Additional delivery time and handling fees apply to the following locations: Remote areas of Hong Kong, Outlying Islands (Cheung Chau, Lamma Island, Peng Chau, etc.), Ma Wan, Lantau Island, Airport Restricted Area.
Some large appliances may not be deliverable to remote areas. Please contact our customer service representative for details.
For walk-up buildings (Tong Lau) or residences requiring stair climbing, additional stair and handling fees may apply. We recommend checking with our customer service representative about delivery details before purchase.
If your order contains products that require inter-store transfer, additional delivery time will be needed.

2. Same-day pickup at Japan Home¹³
Monday - Saturday: For orders with successful payment completed before 10:30 AM, same-day pickup is available at Japan Home Centre stores at the earliest. Currently, there are 30 Japan Home Centre stores available for selection.
Please Note: Actual pickup times may vary based on order placement time, order delivery area, traffic conditions, and order volume. For details, please inquire with our staff or online customer service.
Self-Pickup Procedure:
Pickup location is displayed on the checkout page.
Once the parcel arrives at Japan Home Centre, customers will receive a pickup email notification from YOHO. Please follow the instructions to collect your item at the selected Japan Home Centre store.
If the item is not picked up by the day after arrival, Japan Home Centre may charge additional fees or return the product to the warehouse. Re-delivery shipping fees will be borne by the customer.

3. Same-day pickup at SF Express Station/SF Smart Locker/SF Service Center¹³⁴⁶
Monday - Saturday: For orders with successful payment completed before 11:00 AM, same-day pickup is available at SF Express Stations/SF Lockers/SF Service Centres at the earliest.
Sunday or Public Holidays: If you wish to have delivery on a Sunday or public holiday, please complete payment successfully before 3:00 PM on the preceding day.
Self-Pickup Procedure:
Pickup location is displayed on the checkout page.
Once the parcel arrives at the pickup point, customers will receive an notification from the courier company. Please follow the instructions to collect your item at the selected location.
If the item is not picked up from a smart locker within 24 hours of arrival, the delivery personnel may retrieve the item at any time.

4. Next-day delivery of large electrical appliances¹⁴⁵⁸
For TVs: For orders with successful payment completed before 4:00 PM from Monday to Saturday, delivery will be arranged for the next "Large Appliance Delivery Day" at the earliest.
For other large appliances (e.g., washing machines, refrigerators): For orders with successful payment completed before 12:00 PM from Monday to Saturday (excluding public holidays), delivery will be arranged for the next "Large Appliance Delivery Day" at the earliest.


5. Direct Purchase at Store
YOHO's website uses a real-time inventory system. Customers can check the real-time stock availability of a product on its product page and then visit the store to purchase it.

6. Same-day 1-hour store pickup for online purchases⁷
If the product page shows "In-store stock," customers can complete payment online and pick up their order at their designated store within 1 hour at the earliest.
When the product is ready for pickup, the system will send an email notification (usually sent on the hour during business hours). Customers can then present the email to collect their item at the designated store.

7. Same-day In-Store Transfer & Pickup²³
If a store shows no current stock but the warehouse has inventory, for orders with successful payment completed before 12:00 PM daily, we will arrange for stock transfer from the warehouse, and customers can pick up their order at their designated store after 3:00 PM on the same day.
If payment is completed after 12:00 PM, pickup will be available at the store on the next business day after 3:00 PM.

———————————————————————————————————
¹ Same-day delivery service is only applicable from Monday to Saturday and is not available on Sundays and public holidays.
² Same-day In-Store Transfer & Pickup is only applicable from Monday to Saturday and is not available on Sundays.
³ Only applicable to single in-stock products (small to medium-sized items). If the order includes other products, it may affect the total parcel size and weight, thereby affecting delivery time. Some pre-order products may also affect the estimated shipping time. This service is provided by our company free of charge as an additional benefit to customers. No compensation will be given if it cannot be completed due to traffic conditions or excessive order volume during holidays. Furthermore, these service guidelines do not apply to orders sold by platform vendors.
⁴ Limited to major commercial and residential areas in Hong Kong. Common remote areas are not applicable, such as the Outlying Islands (Cheung Chau, Lamma Island, Peng Chau, etc.), Ma Wan, Lantau Island, Airport Restricted Area, etc.
⁵ Only applicable to in-stock products (large items). If the order includes other products that require pre-order, it will affect the estimated shipping time. This service is provided by our company free of charge as an additional benefit to customers. No compensation will be given if it cannot be completed due to traffic conditions or excessive order volume during holidays. Furthermore, these service guidelines do not apply to orders sold by platform vendors.
⁶ Popular SF Express Stations and SF Lockers may experience delivery delays due to high utilization.
⁷ Same-day 1-hour store pickup for online purchases is applicable from Monday to Sunday and on public holidays.
⁸ "Large Appliance Delivery Day" refers to Monday to Saturday and does not include Sundays and public holidays.
———————————————————————————————————

*Please note home delivery serivce standard, pickup points and retail store pickup services are not available for products sold by merchants.
*Once a self-pickup order is confirmed, the selected self-pickup service/self-pickup store/pickup point cannot be changed, as this may affect the final pickup time.
*When an in-store pickup order is ready for customer collection, the system will send an email notification. Customers can present the email to collect their item at the designated store.
*The express delivery service is an additional benefit provided free of charge by our company to members. Our team aims for a 99.9% success rate, but actual delivery is subject to the daily order volume, the time confirmed by the delivery team with the customer, the pickup email notification, or the SMS notification from our partner logistics provider. Delivery may also be affected by traffic, location, weather, and other force majeure factors. No refunds or compensation will be given for any delays or rescheduling.
*These service guidelines do not apply to orders sold by platform vendors.
*YOHO reserves the right to amend the terms and conditions of service without prior notice.
*In case of any dispute, YOHO reserves the right of final decision.

For more details YOHO Flash Delivery service, please visit the official page.

For better customer experience, Yoho upgarde the delivery service in Macus, the details as below:

Shipping service upgarde:

For Macau orders: Starting from 1 Nov 2024, free delivery for orders amount over $500. If the order amount is less than $500, $20 shipping fee will be charged for first 1KG, $10 shipping fee will be charged for each additional 1KG of 2nd - 5th KG, and $20 shipping fee will be charged for each additional 1KG starting from 6th KG.

Shipping time upgarde:

For Macau orders: If customers placed the order before 12:00pm and there is enough stock in the warehouse, system will ship it to logistic partners in the same day.(Except Sunday and Public Holiday)

*Some large household appliance are not available for overseas shipping.
*Please note overseas shipping is not available for products sold by merchants.