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1. Same-day Delivery¹³⁴
Monday - Saturday: For orders with successful payment completed before 11:00 AM, same-day delivery can be arranged at the earliest.
Sunday or Public Holidays: If you wish to have delivery on a Sunday or public holiday, please complete payment successfully before 3:00 PM on the preceding day (delivery service on holidays is only available for residential addresses).

Please Note: 
Additional delivery time and handling fees apply to the following locations: Remote areas of Hong Kong, Outlying Islands (Cheung Chau, Lamma Island, Peng Chau, etc.), Ma Wan, Lantau Island, Airport Restricted Area.
Some large appliances may not be deliverable to remote areas. Please contact our customer service representative for details.
For walk-up buildings (Tong Lau) or residences requiring stair climbing, additional stair and handling fees may apply. We recommend checking with our customer service representative about delivery details before purchase.
If your order contains products that require inter-store transfer, additional delivery time will be needed.

2. Same-day pickup at JHC¹³
Monday - Saturday: For orders with successful payment completed before 10:30 AM, same-day pickup is available at JHC stores at the earliest. Currently, there are 100 JHC stores available for selection.
Please Note: Actual pickup times may vary based on order placement time, order delivery area, traffic conditions, and order volume. For details, please inquire with our staff or online customer service.
Self-Pickup Procedure:
Pickup location is displayed on the checkout page.
Once the parcel arrives at JHC, customers will receive a pickup email notification from YOHO. Please follow the instructions to collect your item at the selected JHC store.
If the item is not picked up by the day after arrival, JHC may charge additional fees or return the product to the warehouse. Re-delivery shipping fees will be borne by the customer.

3. Same-day pickup at SF Express Station/SF Smart Locker/SF Service Center¹³⁴⁶
Monday - Saturday: For orders with successful payment completed before 11:00 AM, same-day pickup is available at SF Express Stations/SF Lockers/SF Service Centres at the earliest.
Sunday or Public Holidays: If you wish to have delivery on a Sunday or public holiday, please complete payment successfully before 3:00 PM on the preceding day.
Self-Pickup Procedure:
Pickup location is displayed on the checkout page.
Once the parcel arrives at the pickup point, customers will receive an notification from the courier company. Please follow the instructions to collect your item at the selected location.
If the item is not picked up from a smart locker within 24 hours of arrival, the delivery personnel may retrieve the item at any time.

4. Next-day delivery of large electrical appliances¹⁴⁵⁸
For TVs: For orders with successful payment completed before 4:00 PM from Monday to Saturday, delivery will be arranged for the next "Large Appliance Delivery Day" at the earliest.
For other large appliances (e.g., washing machines, refrigerators): For orders with successful payment completed before 12:00 PM from Monday to Saturday (excluding public holidays), delivery will be arranged for the next "Large Appliance Delivery Day" at the earliest.

5. Direct Purchase at Store
YOHO's website uses a real-time inventory system. Customers can check the real-time stock availability of a product on its product page and then visit the store to purchase it.

6. Same-day 1-hour store pickup for online purchases⁷
If the product page shows "In-store stock," customers can complete payment online and pick up their order at their designated store within 1 hour at the earliest.
When the product is ready for pickup, the system will send an email notification (usually sent on the hour during business hours). Customers can then present the email to collect their item at the designated store.

7. Same-day In-Store Transfer & Pickup²³
If a store shows no current stock but the warehouse has inventory, for orders with successful payment completed before 12:00 PM daily, we will arrange for stock transfer from the warehouse, and customers can pick up their order at their designated store after 3:00 PM on the same day.
If payment is completed after 12:00 PM, pickup will be available at the store on the next business day after 3:00 PM.

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¹ Same-day delivery service is only applicable from Monday to Saturday and is not available on Sundays and public holidays.
² Same-day In-Store Transfer & Pickup is only applicable from Monday to Saturday and is not available on Sundays.
³ Only applicable to single in-stock products (small to medium-sized items). If the order includes other products, it may affect the total parcel size and weight, thereby affecting delivery time. Some pre-order products may also affect the estimated shipping time. This service is provided by our company free of charge as an additional benefit to customers. No compensation will be given if it cannot be completed due to traffic conditions or excessive order volume during holidays. Furthermore, these service guidelines do not apply to orders sold by platform vendors.
⁴ Limited to major commercial and residential areas in Hong Kong. Common remote areas are not applicable, such as the Outlying Islands (Cheung Chau, Lamma Island, Peng Chau, etc.), Ma Wan, Lantau Island, Airport Restricted Area, etc.
⁵ Only applicable to in-stock products (large items). If the order includes other products that require pre-order, it will affect the estimated shipping time. This service is provided by our company free of charge as an additional benefit to customers. No compensation will be given if it cannot be completed due to traffic conditions or excessive order volume during holidays. Furthermore, these service guidelines do not apply to orders sold by platform vendors.
⁶ Popular SF Express Stations and SF Lockers may experience delivery delays due to high utilization.
⁷ Same-day 1-hour store pickup for online purchases is applicable from Monday to Sunday and on public holidays.
⁸ "Large Appliance Delivery Day" refers to Monday to Saturday and does not include Sundays and public holidays.
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*Please note home delivery serivce standard, pickup points and retail store pickup services are not available for products sold by merchants.
*Once a self-pickup order is confirmed, the selected self-pickup service/self-pickup store/pickup point cannot be changed, as this may affect the final pickup time.
*When an in-store pickup order is ready for customer collection, the system will send an email notification. Customers can present the email to collect their item at the designated store.
*The express delivery service is an additional benefit provided free of charge by our company to members. Our team aims for a 99.9% success rate, but actual delivery is subject to the daily order volume, the time confirmed by the delivery team with the customer, the pickup email notification, or the SMS notification from our partner logistics provider. Delivery may also be affected by traffic, location, weather, and other force majeure factors. No refunds or compensation will be given for any delays or rescheduling.
*These service guidelines do not apply to orders sold by platform vendors.
*YOHO reserves the right to amend the terms and conditions of service without prior notice.
*In case of any dispute, YOHO reserves the right of final decision.

For more details YOHO Flash Delivery service, please visit the official page.

• Promotional code restrictions may apply. Please refer to the terms & conditions of each campaign.
• Items will be delivered by our merchants directly. Delivery lead time generally ranges from 2 to 5 business days. 
• The items sold by merchants might be delivered by their own logistics team or third-party vendors such as SF Express, Jumppoint, etc. If you wish to inquire about the status of shipment, you may contact the merchant directly or use the tracking ID shown on the “My Orders” page.
• Refund or product exchange policy may vary across merchants. Please refer to the policy shown on the product page. In general, you are entitled to a refund or product exchange if you received the item, but the item was defective, damaged, or not the item depicted in the product description.
• If you receive your item and it is damaged, defective, or materially different, you must contact the third-party seller within 7 days of receipt to request return information.

We are thrilled to announce that YOHO will fully upgrade its delivery service with the launch of Flash Delivery, enabling customers to receive their orders faster than ever before with a fantastic shopping experience:

1. Same-day Delivery¹³⁴
Monday - Saturday: For orders with successful payment completed before 11:00 AM, same-day delivery can be arranged at the earliest.
Sunday or Public Holidays: If you wish to have delivery on a Sunday or public holiday, please complete payment successfully before 3:00 PM on the preceding day (delivery service on holidays is only available for residential addresses).

Please Note: 
Additional delivery time and handling fees apply to the following locations: Remote areas of Hong Kong, Outlying Islands (Cheung Chau, Lamma Island, Peng Chau, etc.), Ma Wan, Lantau Island, Airport Restricted Area.
Some large appliances may not be deliverable to remote areas. Please contact our customer service representative for details.
For walk-up buildings (Tong Lau) or residences requiring stair climbing, additional stair and handling fees may apply. We recommend checking with our customer service representative about delivery details before purchase.
If your order contains products that require inter-store transfer, additional delivery time will be needed.

2. Same-day pickup at Japan Home¹³
Monday - Saturday: For orders with successful payment completed before 10:30 AM, same-day pickup is available at Japan Home Centre stores at the earliest. Currently, there are 30 Japan Home Centre stores available for selection.
Please Note: Actual pickup times may vary based on order placement time, order delivery area, traffic conditions, and order volume. For details, please inquire with our staff or online customer service.
Self-Pickup Procedure:
Pickup location is displayed on the checkout page.
Once the parcel arrives at Japan Home Centre, customers will receive a pickup email notification from YOHO. Please follow the instructions to collect your item at the selected Japan Home Centre store.
If the item is not picked up by the day after arrival, Japan Home Centre may charge additional fees or return the product to the warehouse. Re-delivery shipping fees will be borne by the customer.

3. Same-day pickup at SF Express Station/SF Smart Locker/SF Service Center¹³⁴⁶
Monday - Saturday: For orders with successful payment completed before 11:00 AM, same-day pickup is available at SF Express Stations/SF Lockers/SF Service Centres at the earliest.
Sunday or Public Holidays: If you wish to have delivery on a Sunday or public holiday, please complete payment successfully before 3:00 PM on the preceding day.
Self-Pickup Procedure:
Pickup location is displayed on the checkout page.
Once the parcel arrives at the pickup point, customers will receive an notification from the courier company. Please follow the instructions to collect your item at the selected location.
If the item is not picked up from a smart locker within 24 hours of arrival, the delivery personnel may retrieve the item at any time.

4. Next-day delivery of large electrical appliances¹⁴⁵⁸
For TVs: For orders with successful payment completed before 4:00 PM from Monday to Saturday, delivery will be arranged for the next "Large Appliance Delivery Day" at the earliest.
For other large appliances (e.g., washing machines, refrigerators): For orders with successful payment completed before 12:00 PM from Monday to Saturday (excluding public holidays), delivery will be arranged for the next "Large Appliance Delivery Day" at the earliest.


5. Direct Purchase at Store
YOHO's website uses a real-time inventory system. Customers can check the real-time stock availability of a product on its product page and then visit the store to purchase it.

6. Same-day 1-hour store pickup for online purchases⁷
If the product page shows "In-store stock," customers can complete payment online and pick up their order at their designated store within 1 hour at the earliest.
When the product is ready for pickup, the system will send an email notification (usually sent on the hour during business hours). Customers can then present the email to collect their item at the designated store.

7. Same-day In-Store Transfer & Pickup²³
If a store shows no current stock but the warehouse has inventory, for orders with successful payment completed before 12:00 PM daily, we will arrange for stock transfer from the warehouse, and customers can pick up their order at their designated store after 3:00 PM on the same day.
If payment is completed after 12:00 PM, pickup will be available at the store on the next business day after 3:00 PM.

———————————————————————————————————
¹ Same-day delivery service is only applicable from Monday to Saturday and is not available on Sundays and public holidays.
² Same-day In-Store Transfer & Pickup is only applicable from Monday to Saturday and is not available on Sundays.
³ Only applicable to single in-stock products (small to medium-sized items). If the order includes other products, it may affect the total parcel size and weight, thereby affecting delivery time. Some pre-order products may also affect the estimated shipping time. This service is provided by our company free of charge as an additional benefit to customers. No compensation will be given if it cannot be completed due to traffic conditions or excessive order volume during holidays. Furthermore, these service guidelines do not apply to orders sold by platform vendors.
⁴ Limited to major commercial and residential areas in Hong Kong. Common remote areas are not applicable, such as the Outlying Islands (Cheung Chau, Lamma Island, Peng Chau, etc.), Ma Wan, Lantau Island, Airport Restricted Area, etc.
⁵ Only applicable to in-stock products (large items). If the order includes other products that require pre-order, it will affect the estimated shipping time. This service is provided by our company free of charge as an additional benefit to customers. No compensation will be given if it cannot be completed due to traffic conditions or excessive order volume during holidays. Furthermore, these service guidelines do not apply to orders sold by platform vendors.
⁶ Popular SF Express Stations and SF Lockers may experience delivery delays due to high utilization.
⁷ Same-day 1-hour store pickup for online purchases is applicable from Monday to Sunday and on public holidays.
⁸ "Large Appliance Delivery Day" refers to Monday to Saturday and does not include Sundays and public holidays.
———————————————————————————————————

*Please note home delivery serivce standard, pickup points and retail store pickup services are not available for products sold by merchants.
*Once a self-pickup order is confirmed, the selected self-pickup service/self-pickup store/pickup point cannot be changed, as this may affect the final pickup time.
*When an in-store pickup order is ready for customer collection, the system will send an email notification. Customers can present the email to collect their item at the designated store.
*The express delivery service is an additional benefit provided free of charge by our company to members. Our team aims for a 99.9% success rate, but actual delivery is subject to the daily order volume, the time confirmed by the delivery team with the customer, the pickup email notification, or the SMS notification from our partner logistics provider. Delivery may also be affected by traffic, location, weather, and other force majeure factors. No refunds or compensation will be given for any delays or rescheduling.
*These service guidelines do not apply to orders sold by platform vendors.
*YOHO reserves the right to amend the terms and conditions of service without prior notice.
*In case of any dispute, YOHO reserves the right of final decision.

For more details YOHO Flash Delivery service, please visit the official page.

If a customer finds a problem with a product within 30 days of receipt and it is verified upon inspection to have a manufacturing defect (and must meet the conditions below), the product can be replaced with the same model (this clause does not apply to certain products). Only one replacement is allowed per purchase. Customers must bring the product to a retail store to arrange for inspection and replacement. To the best of our ability, we are happy to provide an instant replacement for the customer's convenience; however, the final replacement policy depends entirely on the supplier. If the supplier refuses to collect the defective item, we regret that we cannot provide a replacement. Over a long period, we have also been actively communicating with suppliers to reflect customer needs and strive for better replacement terms. As our company acts as a retailer, the coverage and procedures are fully determined by the brand or agent, and we kindly ask for our customers' understanding. If a customer encounters a manufacturing defect issue, they are welcome to contact the brand directly; as long as the brand is willing to replace it, we can arrange it for the customer.

Brands and Products Excluded from Shopping Protection:

For the following brands, customers must first contact the agent for an inspection. Once it is confirmed as a product defect, a brand new replacement can be arranged:
German Pool
Philips (Water dispenser products)

For the following brands, as the brand owners have explicitly stated that they do not allow retailers to directly exchange goods, customers must contact the agent directly for follow-up if they encounter product issues:
Apple
Nintendo
Sony
DJI
ghd
BenQ
Fujifilm
Garmin
Tiger

Please note that the 30-day shopping protection does not apply to products sold by merchants (marketplace sellers). The return and refund terms will vary according to those set by each individual merchant. For details, please refer to the warranty and return terms on the specific product page.

Terms & Conditions for Product Replacement:

1. The product must be in its complete original packaging, free of any damage, scratches, or marks.
2. The serial number of the product (if any) must match the information stated on the invoice.
3. If the item to be replaced is out of stock, customers may choose another item of equivalent value.
4. When replacing an item, customers must present a valid invoice, receipt, and an unfilled warranty card.
5. The item to be replaced or refunded may be inspected by the official agent to confirm that its quality does not meet manufacturing standards. YOHO reserves the right to request the customer to visit the designated agent's service center for product testing.
6. Some manufacturers strictly require our company to receive an official inspection report (inspection slip) issued by them before we can perform a replacement for the customer. Generally, manufacturers of smartphones, tablets, computers, and major appliances require this inspection report to prove there is no accidental or user-inflicted damage.
7. This replacement protection does not apply if a return is requested due to market price fluctuations, changes in limited-time promotional prices, and/or software-related issues.
8. Customers must return any promotional gifts or premiums that came with the purchase; otherwise, the value of the gift will be deducted from the refund or exchange value.
9. This replacement protection does not apply to:

• Products damaged due to accidents, negligence, or improper usage.
• Screens with dust, or screens with 3 or fewer bright spots/light spots/dead pixels, which are excluded from the replacement scope. Uneven backlighting on E-ink screens is also excluded.
• Bundled or random accessories.
• Products without the relevant invoice and/or receipt and/or unfilled warranty card.
• Registered software products.
• Products showing any signs of damage and/or scratches.
• Products that have already been registered for warranty.
• Smartphones or electronic devices that have been rooted or jailbroken.
• Certain consumable products such as screen protectors, cosmetics, skincare products, thermal mugs, etc.
• If you encounter wireless connection issues or app operational problems, you must contact the brand owner or agent directly for follow-up. Due to the vast variety of products and the complexity of connection methods and device combinations, our front-line retail staff cannot test whether the product quality meets manufacturing standards. Common examples include a router signal not being strong enough, Bluetooth headphones failing to pair, or an app being unable to control the product.
• Major appliances such as televisions, washing machines, range hoods, ovens, refrigerators, air conditioners, and all built-in appliances, some of which involve installation. The brand owners or agents have designated inspection and replacement procedures, or it may require waiting for the agent to provide on-site replacement. We kindly ask for our customers' understanding.

• All sold items are strictly non-returnable and non-refundable without a valid reason. This policy is primarily based on the standard practice of the Hong Kong retail supply chain, as the vast majority of suppliers refuse to accept returns of any unboxed or opened inventory, except in the case of manufacturer defects. More importantly, this measure aims to protect the core interests of all consumers by completely preventing opened or used products from returning to our inventory pool, thereby ensuring 100% that every product purchased at YOHO is a brand new, factory-sealed item.
• For pre-order items, if the company is unable to ship the goods within the promised deadline due to manufacturer delays, customers can log into their personal account and directly submit a full refund request under the "My Orders" section. The refund will generally be issued back to the original payment method, providing customers with a faster and more automated post-purchase experience. Except for manufacturer delays, orders cannot be cancelled once payment is confirmed.
• Products are subject to market price fluctuations, and the selling price is finalized at the exact moment the order is placed. No refund for price differences will be provided for any subsequent price adjustments or promotional campaigns.
• If a customer makes an incorrect bank transfer, the excess amount can only be converted into membership points for their next purchase. If the customer insists on a refund, an administrative fee of $50 will be charged per transaction due to operational costs. Customers are strongly advised to double-check the required amount before finalizing any bank transfers.

Before filling out the Product Problem Report Form, please ensure that you have thoroughly read the contents of "Returns & Refunds" and the "30-Day Shopping Protection."

1. More than 30 days since receipt: If the product is still within the manufacturer's warranty period, please contact our online Customer Service Officer to inquire about the official agent's contact details.

2. Within 30 days of receipt: If you find that the product quality does not meet manufacturing standards, please complete the form below. We will send an email confirmation within 2 working hours* and reply with the outcome via email within 2 working days. (Please note: If you do not receive our email reply, kindly check your spam/junk mail folder.) Working hours are Monday to Friday, 10:30 AM to 7:30 PM. Once your report is received, we need to follow up with the relevant departments and agents; we sincerely appreciate our customers' patient waiting.

Product Problem Report Form (Chinese)