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Order Tracking

Found 10 related frequently asked questions.

Order delivery status
If need to track your order, you can go to the “my orders” page or click on the following courier company page.
Please note that your products might be delivered by different couriers. 

(1) S.F. Express

Website http://www.sf-express.com/hk/tc/
Tel 2730 0273


(2) ALFRED

Website: https://track.alfred.delivery
Number: 3525 0016


(3) WILSON
Number: 2122 5510 / 2122 5515


(4) jumppoint

Website: https://www.jumppoint.io
Number: 6058 8546
*The address of the village house generally needs to be handed over at the village entrance


(5) FedEx Express

Website http://www.fedex.com/hk/


(6) Hi-Speed

Number: 2126 2496


*The items sold by merchants might be delivered by their own logistics team or third-party vendors such as SF Express, Jumppoint, etc. If you wish to inquire about the status of shipment, you may contact the merchant directly or use the tracking ID shown on the “My Orders” page.
If you are unable to pick up from the pick-up point / smart counter within the time specified in the SMS message, your order will be cancelled and the dispatcher will collect the shipment at any time. If delivery needs to be rescheduled, may charge additional fees. If you have any questions, please contact our customer service for more details.

Procedure to contact our Customer Service:
1. Press the blue button below
2. Contact our Online Customer Service

Online Customer Service:
Monday to Sunday
10:30-19:30

Waiting time may be longer than usual during peak hours, please be patient. We will handle your inquiry as soon as possible. 
During non-office hours, please leave your inquiry. We will reply as soon as possible during office hours.
Thank you for your understanding.
Under normal circumstances, unless delayed delivery caused by factory, all order cannot be cancelled.
Please press the blue button below and reach our customer service via online chat.

Online Customer Service:
Monday to Sunday
10:30-19:30

Waiting time may be longer than usual during peak hours, please be patient. We will handle your inquiry as soon as possible. 
During non-office hours, please leave your inquiry. We will reply as soon as possible during office hours.
Thank you for your understanding.
Please press the blue button below and reach our customer service via online chat.

Online Customer Service:
Monday to Sunday
10:30-19:30

Waiting time may be longer than usual during peak hours, please be patient. We will handle your inquiry as soon as possible. 
During non-office hours, please leave your inquiry. We will reply as soon as possible during office hours.
Thank you for your understanding.
When an order is confirmed, we will notify customers regarding the status of the order by email, including order confirmation, payment confirmation, shipment notification, and arrival self-pickup notification. Customers can learn about the latest status through email.

Under normal circumstances, a unified shipment will be arranged when all the products of the same order are ready (except for goods such as major appliances that are delivered by suppliers directly). If there are pre-ordered products in the order, the full order will be shipped after the pre-ordered products arrives. If you want to send the product in stock first, please contact the customer service officer, however additional shipping charges may occur.

*The items sold by merchants might be delivered by their own logistics team or third-party vendors such as SF Express, Jumppoint, etc. If you wish to inquire about the status of shipment, you may contact the merchant directly or use the tracking ID shown on the “My Orders” page.


Please press the blue button below and reach our customer service via online chat.

Online Customer Service:
Monday to Sunday
10:30-19:30

Waiting time may be longer than usual during peak hours, please be patient. We will handle your inquiry as soon as possible. 
During non-office hours, please leave your inquiry. We will reply as soon as possible during office hours.
Thank you for your understanding.
1. Login to your Yoho account
2. Choose "My orders"
3. Rate and write your review
Due to the security reasons, the pickup password will only be sent to your phone number. Please check your SMS inbox. If you cannot receive or lost the password, please contact our customer service for more details.

If you have any questions, please contact our customer service for more details.

Procedure to contact our Customer Service:
1. Press the blue button below
2. Contact our Online Customer Service

Online Customer Service:
Monday to Sunday
10:30-19:30

Waiting time may be longer than usual during peak hours, please be patient. We will handle your inquiry as soon as possible.
During non-office hours, please leave your inquiry. We will reply as soon as possible during office hours.
Thank you for your understanding.
Since the delivery takes time, please pick up the order after you received an SMS notification.

The pick-up point/smart counter provide different opening hours. It is recommended that customer check the address and opening hours from their website.
Since the order arrangement takes time, please pick up the order after you received an email notification.
Pressing the "Confirm Received" button will not affect the actual delivery schedule.