[Anti-Scam Alert] In recent months, phone scammers have frequently impersonated customer service representatives, using reasons like parcel damage compensation or processing refunds to carry out fraud. In reality, damage to our parcels is extremely rare, and investigating any damaged items takes time; we will never offer instant phone compensation, and logistics companies will never proactively contact customers regarding compensation. Yoho will never ask for your bank password, credit card details, or money transfers for any reason. Please do NOT trust any suspicious calls requesting sensitive information. Do NOT click on suspicious links or install unfamiliar software!
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Our store will protect your personal Information in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance and in accordance with YOHO Privacy Policies.
• In case of any dispute, the merchant will retain the right of final decision without prior notice.
• Color shown may be slightly different than actual products due to computer monitors settings.
• In situations where there are limitations, price, promotion offers and other marketing campaigns on the YOHO may vary from retail stores, the terms and offers are only applicable to YOHO .
• Our refund policy gives customers a better shopping experience. From the day you receive your item, our return policy is valid for 7 days. Item(s) purchased in our store may be returned and/or exchanged. Please visit Order History to view related order, then press "Return & refund" button to report the damaged products. Below situations are not acceptable in our refund policy:
1. Opened/used products
2. Without original and unopened packaging
3. Products with “non-returnable” remark
4. Free Gifts/ Accessories / Samples
5. Without the corresponding original order confirmation, delivery note
We will check before return/exchange, the original delivery charge and cost of return are borne by customers. Customers must return with all free gifts/ accessories / samples.
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