HINCESingle Eyeshadow 3g - #SG001 Be My Allure

Return conditions

We will check the products before placing the order to ensure that they are intact. However, cosmetics are personal hygiene products, and the seven-day return period does not apply to unsealed products. No returns or exchanges are accepted after unsealing.

If you encounter the following situations within 7 days after receiving the product, you can apply for a return:

1. The received product does not match the purchased product
2. The wrong quantity of the product
3. The packaging of the product is seriously damaged (except for minor wear and tear)

If it is not the above situation (such as wrong purchase, product not suitable, etc.), we will not accept returns. Please understand.

Return requirements

The products to be returned must be unopened and in their original condition; free gifts, trial packs, discounted clearance and special sale products are not returnable. In the event of a dispute, our store reserves the right to make the final decision.

Return procedure

If you meet the return conditions, please contact us by email within 7 days after receiving the goods and provide:

1. Order number
2. Purchase date
3. Name and quantity of the returned product
4. Reason for return (with photos of product problems)

After the customer service confirms that the conditions are met, they will inform the designated return address, and the return shipping fee will be borne by you. After receiving the returned goods, we will process a refund or resend within 10 working days (if there is stock); if there is no stock, we will refund according to the order price, and the refund method is the same as your payment method. Each order is limited to one return or exchange.

Refund Policy

We will first check whether the returned goods meet the conditions. If not, no refund or return will be made, and we are not responsible for sending the product back. Please understand.