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Under these terms and conditions, all products purchased from Jinwell Store in Hong Kong are not returnable or exchangeable. Only in exceptional circumstances can an exchange be granted if the product is a defective product. If you believe that the product you received is a defective product, please contact Jinwell Store Customer Service via WhatsApp (852) 57900272.

Jinwell reserves the right to determine that the product is indeed a defective product and then exchange it. Jinwell also reserves the right to inspect your defective product. If you need to return a replaceable product, simply follow the instructions of Jinwell Store Customer Service and return your product (not a bulk purchase) within 14 days of receipt, along with the original invoice (or gift receipt) and original packaging.

Please note the following:

1) If the returned item is found to not meet the full return and exchange conditions, we will return the returned item to the delivery address previously provided by the customer, and the customer will be responsible for the shipping costs.

2) Out of stock: If the item is out of stock, Jinwell Life Department Store will refund the full amount. To avoid out of stock, please return the item as soon as possible.

3) Exchange for Valued Items: Items must be exchanged for an item of equal value. If the exchange is for an item greater than the original purchase price, the difference in value must be refunded.

4) Return Service for Overseas Orders: Products are carefully inspected by our staff before shipment. If you are still dissatisfied with the product, you may return it at your own expense and contact us to arrange a refund. Return shipping is the customer's responsibility.

Jinwell reserves the right to amend any terms and conditions without prior notice.

In the event of any dispute, Jinwell's decision shall be final.