Iris Ohyama
Iris Ohyama

Terms & Conditions

If there is any discrepancies or ambiguity between the English and Chinese versions of terms and conditions in this Agreement, the Chinese version shall prevail.

1. Acceptance of Terms and Conditions
You are reading a legal document which is the agreement between you, the Customer (whom we refer to as "you", "your" or the "Customer" in this document) and us. We are Yoho Hong Kong Limited and we are the owner of this website. (And we refer to ourselves as "Yoho", "we" or "us" or "our" in this document).

Please read this agreement carefully. By browsing, accessing or using this website or by using any facilities or services made available through it or by transacting through or on it, you are agreeing to the terms and conditions that appear below (all of which are called the "Agreement"). This Agreement is made between you and us.

We reserve the right to amend these terms and conditions at any time and it is your responsibility to review these terms and conditions on each occasion you purchase products. All amendments to these terms and conditions will be posted on-line.If you do not wish to be regulated by the amendments, you can send us a written request to terminate this agreement (through email [email protected] or by mail). However, if you continue to use browse the Website or use the coupons, you will be regarded as accepting the amended terms and conditions.

2. Accounts and Passwords
2.1 Why to register: You do not need to register to use much of the functionality of the Website or to access much of the Service. However, you must register in order to make a purchase from the Website. This is so that we can provide you with easy access to print your orders, view your past purchases and modify your preferences. We reserve the right to decline a new registration or to cancel an existing registration at any time.
2.2 How to register: To register you need to supply us with your name, email address, payment details and possibly some other personal information. See our Privacy Policy for more details about this.
2.3 Passwords: Once you finish registration, we will allocate a password to you and your account. You must keep the password confidential and immediately notify us if any authorized third party becomes aware of that password or if there is any unauthorized use of your email address or any breach of security known to you. You agree that any person to whom your user name or password is disclosed is authorized to act as your agent for the purposes of using (and/or transacting via) the Service and Website. Please note that you are entirely responsible if you do not maintain the confidentiality of your password.

3. Privacy Policy Statement
We are committed to safeguard the privacy of individuals with respect to your personal data. We assure that the data collected will be used lawfully. For details, please see the Policy Privacy Statement, the Statement is regarded as part of the Terms and Conditions.

4. Users Management
You agree that your activity on this Website will follow the laws of Hong Kong and the following regulations:
4.1 Will not use the Website to participate in illegal activities;
4.2 interfere with or disrupt the services or servers or networks through which the services are provided, or disobey any requirements, procedures, policies or regulations of such networks
4.3 Will not  upload, post, email, offer or otherwise transmit any contents that infringe any proprietary rights or intellectual property rights including, without limitation, patent, trademark, trade secret, copyright of any party
4.4 Will not upload, post, email, offer or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation, except such advertisements or promotional materials expressly authorized by us in writing;
4.5 Will not  upload, post, email or otherwise transmit any contents that contain software viruses or any other computer code, files or programs that would interrupt, destroy or limit the functionality of our site and/or computer software or hardware or telecommunications equipment constituting them

5. Commodities
Apart from the price of products listed on the Website, there may be other promotion discount and member discount arrangement, the price of the products to be paid by the customers on the payment page shall prevail. Customers should acknowledge and agree that the price of the products before they make the payment. The refund is limited to the actual payment amount. In case of stock shortage, customers have the right to cancel the order, Yoho will refund all or part of the payment (interest is not included). We are not accountable to the legal liability and responsibility due to the stock shortage. Also, products which marked ‘for region-outside-Hong-Kong’, may not be well functioned directly in Hong Kong due to voltage and socket issue; these products are for customers outside Hong Kong to purchase. Customers should bear consequences if they use these products in not-applicable-region.

6. Limitation Of Liability
6.1. The User acknowledges that Yoho’s systems, servers and equipment, or such other third party systems, services and equipment, used to operate the Website, may from time to time be inoperative or only partly operational as a consequence of mechanical breakdown, maintenance, hardware or software upgrades, telecommunication connectivity problems or other causes whatsoever. Yoho shall not be liable for any loss, damage, claims, costs or expense of any kind arising from any such downtime, or from any unavailability or inoperability of any telecommunications systems or internet, technical malfunction, error, omission, interruption, delay in operation or transmission, computer error or viruses, any failure in communication lines or telecommunications networks, or any corruption or loss of data or other disruption of any kind.
6.2. We shall make every effort to ensure that prices, details and sizes of products at our e-store are correct. Incase of any any error, YOHO will fix it as soon as possible with reasonable measures. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.If, for any reason, including due to infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failure, human negligence or any other causes beyond the control of YOHO, YOHO reserves the right in its sole discretion to take any action that may be available and appropriate, including cancelling the promotion or orders.However, YOHO does not promise that the site or any content, service or feature of the site will be error-free or uninterrupted, and we are not liable for any error appeared. If you discover any fault, please inform us through email [email protected] or online cusotmer support.
6.3 Yoho does not promise that the site or any content, service or feature of the site will be error-free or uninterrupted, nor the data transmitting is always timely and accurate.
6.4  Yoho cannot ensure that any files or other data you download from the site will be free of viruses or contamination or destructive features.
6.5 Yoho reserves the right to do any of the following, at any time, without notice: to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

7. Intellectual Property Rights
7.1. The User acknowledges that all Intellectual Property Rights in the software and technology comprised in the Service are retained exclusively by Yoho and/or their rightful owner(s) and the User shall not do or permit any act which is directly or indirectly likely to prejudice the rights, title or interest of the said rightful owner(s) in and to any of the aforesaid. The User shall not use in any way and shall not reproduce any trademarks that is associated with the Service,Yoho or that the User has sight of when using the Service (collectively the “Trademarks”), without the prior written consent of Yoho.
7.2. The User hereby undertakes and agrees:
(a) that Yoho is the true and lawful owner of the Trademarks and all derivatives thereof;
(b) not to use the Trademarks or any derivatives thereof or any other name or mark confusingly similar as the aforesaid;
(c) that all rights, title, interest and any goodwill in the Trademarks or any derivatives thereof belong exclusively toYoho; and
(d) not to register domain names associated with or including the Trademarks or any derivatives thereof or any name that is confusingly similar to any of them including any visual or phonetic equivalent or other derivation thereof.
7.3. Yoho does not represent or warrant that the use or application of the Service by the User will not constitute an infringement or misuse of any Intellectual Property Rights.
7.4. The User agrees to assume all risks arising out of or relating to its use of the Service. Notwithstanding anything that may be to the contrary,Yoho makes no warranty that any information, software or any material made available by Yoho via the Internet relating to the Service does not contain computer viruses and Yoho accepts no responsibility or liability whatsoever relating to the aforesaid.
7.5. The User agrees to be bound by and shall execute any end user licence agreements relating to any software or technology utilised in the Service that Yoho may from time to time require the User to agree to and execute for the purpose of the provision of the Service, failing which the Service shall be discontinued or suspended at the discretion of Yoho.
7.6. The User hereby grants toYoho, its related corporations and Yoho’s agents and subcontractors, a perpetual, irrevocable, worldwide, non-exclusive, no-charge, royalty-free, sub-licenseable and transferable licence to use, process, display, re-produce, store, publish, transmit, communicate, adapt, translate, modify, deal in, and/or to use in any other way whatsoever, the User’s Content, or any part thereof, for any purpose.

8.  Governing law and dispute resolution
8.1. The Terms & Conditions for Users and any dispute or matter arising from or incidental to the use of the Service and/or the Website shall be governed by and construed in accordance with the laws of Hong Kong, unless otherwise specified.
8.2. Force Majeure: Yoho shall not be liable to  in any way whatsoever for its failure to perform for the duration of the Force Majeure events: including but not limited to, acts of God, fire, storm, flood, earthquake, explosion, accident, acts of the public enemy, war.
8.3. Severability: If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be illegal, invalid or unenforceable, such provision shall be deemed to be severed and the remaining provisions shall remain in force and effect.

9. Replacement Guarantee
9.1 You (i.e. the Customer) are entitled to return and replace any products (for the same model) within 7 days from the date of purchase, provided that the products are proved and confirmed to be defective by the agents, suppliers and/or manufacturers.
9.2  Any products may only be returned and replaced once.
9.3   If the replacement products are out of stock, you may exchange other available products of the same dollar value as at the date of purchase of the products.
9.4   The returned products must be in their original condition and packaging without any physical damage and/or scratch together with original sales invoice, receipts and warranty card (which shall not be completed). The serial numbers on the returned products must be the same as those on invoices.
9.5  This Guarantee shall not be applicable where the return and replacement of products are due to price fluctuation in the open market and/or software problems.
9.6   This Guarantee shall not be applicable for
(a) products sold under special offers and/pr specially discounted products; (b) products broken, damaged or become defective by your inappropriate use or maintenance;
(c) accessories;
(d) products without sales invoices, receipts and warranty card (which shall not be completed);
(e) registered software products;
(f) products with physical damage and/or scratches;
(g) products that have been registered under their warranties;
(h) any mobile phones or electrical devices which have been rooted;
(i)  products like Apple、Dyson's products which the brands only offer warranty for repair but not exchange for new ones; and
(j)  some disposable products like screen protectors, cosmetics and skincare products.
9.7 If damage is caused by your default act or omission directly or indirectly and/or the mobile phones cannot be switched on and/or no matching IMEI/Serial No showing on invoices or receipts, you shall at your own costs deliver the mobile phone to the relevant authorized repair centre for repair.
9.8   For specific warranty term of each product, please refer to specific product page.

10. Refund
10.1  Subject to Clause 9 hereinabove, products are not refundable or exchangeable. Sold price on invoice is final, in the event of price adjustment, price difference is not refundable in any circumstances.
10.2  In case of mistaken transfer made by customers, the excess amount of money can only be transferred as Points. If customers insist on making refund, HKD50 administration fee will be charged each time. It is suggested that customers should check the amount carefully before they transfer.

11. Payment
11.1 You may be required to pay deposit(s) for the product. Such deposit(s) are not transferable for the purchase of other products or models. In the event that you pay any deposit to hold any products, the deposit shall be forfeited as liquidated damages and not as penalty if the purchase is not competes within 30 days from the date of payment of such deposit. If the product is out of stock, deposit paid by you (if any) shall be refunded to you without interest. Otherwise, the deposit is not refundable.
11.2   You shall be liable to pay the full purchase price of the product and delivery fee before our delivery of the product, failing which YOHO, the company shall be entitled to withhold delivery of the product.
11.3  In the event of refund, all credit card and eps payments shall be refunded through the [ card issuing/paying ] banks; All cash payments shall be refunded by cash; All bank transfer payments shall be refunded by bank transfer.

12. Delivery
12.1 It is acknowledged and agreed that all delivery dates and times stated by YOHO’s website or staff are merely estimates and YOHO and its staff shall not be liable for any loss or damaged incurred or suffered by your as a result of late delivery or non-delivery of products.
12.2 Customers must pick up the goods within 15 days after receiving the notification. Due to the limited space of the retail shops, YOHO needs to transfer back to the warehouse for overdue orders. YOHO reserves the right to charge additional administrative fees and storage fees to customers. If the goods are not picked up for more than 60 days after the notification, YOHO will confiscate the goods for payment of storage fees. In addition, once the order is confirmed, the style or color of the product, and the selected pick-up retail shop cannot be changed. When the customer picks it up, the staff has the opportunity to request further information from the customer to verify the identity, such as the full name or the credit card that the customer placed the order. If it cannot be verified, the staff has the right to refuse to deliver the goods, in order to protect the interests of customers.

13. Warranty Terms
13.1 The warranty terms shown on website or invoice are for quick reference only. Details of the warranty refer to the official information of the manufacturers or distributors. YOHO would try the best on warranty accuracy but shall not be liable for any loss incurred or suffered by misrepresentation of warranty terms.

Privacy Notice

We strive to provide you with the highest level of customer service, including the protection of your privacy.


1. Privacy policy

The company's privacy policy information collected on the website of the company to, use and / or sharing of information collected maintenance information has been described. By using this website you agree to accept the relevant provisions of this Privacy Policy. If you do not agree with this Privacy Policy some or all of the terms, will not use this site. Please note that this Privacy Policy applies only to information collected by this website related to, does not apply to any information or collected or obtained from other sources in other ways.

The company's privacy policy on the use of IT in the company collected on this site and / or sharing of information has made the maintenance instructions. By using this site you agree and accept deemed relevant provisions of this Privacy Policy. If you do not agree with this Privacy Policy some or all of the terms, will not use this site. Please note that this Privacy Policy applies only to information collected by this website related to, does not apply to any information or collected or obtained from other sources in other ways.

The company's privacy policy to ensure that the information you provide to us is secure. To make you rest assured, will be described below you will need to provide details of the company's information and usage information. Under without obtaining your explicit consent, the Company will not collect sensitive information about you. The company mastered information is accurate and will be updated. If you need to change your information, please feel free to contact the company (which may charge a management fee). If you find any error information, the company will immediately be deleted or changed.


2. Personally identifiable information - PII Information collected by the Company Summary

The Company will collect voluntary individual registration verification information ("PII"), or to collect information according to your request clearly.

We may also collect your IP (Internet Protocol) address by the server to the diagnosis of the company's problems and manage the site. IP address is used to specify the use of the Internet to your computer's digital. Your IP address will be used for identification of your session and to gather demographic information.

In the course of your use of the Site, we may ask you to provide the e-mail address. In addition, the company may ask you to provide some or all of the following in the ordering process PII: Name, mailing address, email address, telephone number and details of payment mechanisms (such as credit card details).


3. Use and share PII

All PII in accordance with "Data protection guidelines" and other Hong Kong applicable data protection laws and regulations reserved.

We use PII to provide relevant information about the company to you, to provide you with appropriate service and self-promotion and marketing. The company's principle is: do not sell or disclose any PII to any other body (bodies outside the company), unless the company be forced to carry out this behavior to prevent and detect fraud. In the case without obtaining your consent, the company will never sell or rent your PII to any other person for the purpose of marketing.

However, the company may your PII will be disclosed to the company's agents and contractors in order to assist the Company in accordance with the use of your information purposes specified in this Privacy Policy. For example, the company may choose to use a third party to carry out marketing or customer service assistance, or that the Company will disclose information related to credit card operators to process payments related matters. For convenient trading service, our third-party online payment system will collect and record your first payment information, and SSL encryption device sent to the bank transfer as easy to trade your future use. Please note Aprons.HK never on our server storage and use any of your information (including credit card information). If you wish to Aprons.HK inform our third-party online payment system to remove your credit record, please at 10:00 am to 6:00 pm Monday to Friday (excluding public holidays) to +852 2529-3700 contact our customer services. We will notify our credit card operator will remove it.


The company also reserves the right to disclose PII is based on the purpose of:

Disclosure under applicable law

Disclosure requirements of the Government (or any type of legal institutions, government agencies or quasi-government agencies, local authorities or the Internet Protection Agency);

Be disclosed pursuant to a valid legal procedures or programs;

To protect the rights or property of the company, this site and / or other users of the site;

PII submitted to the company you agree to our already use your data in the manner prescribed in this Privacy Policy, for receiving and processing of your information to third parties to relevant information, the company is not responsible.


4. Cookie (Information recording program)

The company uses technology Cookie from your browser information stored on your computer. Because Cookie allows website publishers take effective measures (such as a computer or a user confirm whether previously visited the site), and many Web sites use to record information Cookie. You can usually change the browser settings to prevent the use of Cookie, but if you make a change, it may lead to service (and the site) is not working. Information stored in the Cookie used to identify you. This description of the company for more effective service and track visitors to the site access mode.

In addition, in advertising to this website (if applicable), third-party advertisers or advertising service providers may set a unique Cookie in your browser, or to identify it. Third-party advertisers or advertising service providers use to Cookie's not bound by this privacy policy, but bound by their own privacy policies. Please note that use of this site shall not be used or for minors under the age of eighteen.

Besides, the company uses Google Analytics and Google Analytics Advertising Features to collect user data and perform remarketing activities. You can opt-out from being tracked by Google Analytics by installing the Google Analytics Opt-Out Browser add-on for your current web browser.

5. E-mail pieces

Please note, we may send an email to you based on the following purposes:

As part of the service. For example, the company (or possibly you) send e-mail messages to you some of the following circumstances:

1.       After registering, your account details to inform you;

2.       The company's products and services related to information to inform you;

3.       Used as a newsletter;

4.       Used as promotional emails.

However, we may send marketing or promotional e-mail, the company will provide you with the cancellation (or unsubscribe) choice.


6. Security and retention

The company guarantees the hands of PII in accordance with internal security policies and relevant laws and regulations are managed in our system is safe.

For information between the website and / or transmitted by the user, although the company will take precautions to protect, but may not prevent third parties from unauthorized access to such information, it could not prevent the transmission process due to negligence resulting in leakage of such information. The presence of such risks when users agree with this site to communicate.


7. Transfer specific environment

If Aprons.HK for the sale of most assets, merger, consolidation, change of control or transfer behavior, or reorganization or liquidation, the Company will have the right to unilaterally decide on this website or information transmitted through this site ( including but not limited to) the transfer to PII and other information, sold or assigned to a related or more third parties.


8. Customer Service

If you have any questions or comments, please contact us at [email protected] or 852-5335 6996.


9. Changes to this Privacy Policy

Please note that this Privacy Policy is an integral part of the Terms and Conditions, and will be treated as part of the agreement between you and the Company. From time to time the Company is entitled to unilaterally make changes to this Privacy Policy. Privacy policy revised upon the commencement of this website is deemed to change this Privacy Policy. According to the nature of change, the company will make the following changes announced :( 1) published on our homepage, or (2) if the company there in your e-mail address, will be notified by e-mail. However, no matter under what circumstances, as long as you continue to use this website after the change is made, you are deemed to consent to such changes. If you do not agree with this Privacy Policy will be made whole or in part from time to time to change, you must terminate your use of this site.

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