Installment

2019-01-01

 

YOHO provide variant of payment methods to all of our customers, and installment service is one of the payment method we have provided.
Atome, is one of our service partner which provided installment service to YOHO customers.

About Atome

Atome is part of the Advance. AI family, whose story starts in 2016. Headquartered in Singapore and want to offer a frictionless one-click purchase experience that lets users pay when and how they like to.

Atome step-by-step user guideline: https://bit.ly/36ZqRoz

FAQ:
1. Am I eligible to use the Atome service?
To use the service, you must:
- Be at least 18 years of age
- Currently reside in Hong Kong
- Have a mobile phone number registered under your HKID with your telco
- Own a credit card

2. How do I pay with Atome?
After downloading Atome mobile app and setting up your account, scan an Atome QR code to pay if you're at a shop or choose Atome as a payment option when you're on YOHO website.

3. Are there any limitation on transaction amount to use Atome service?
To use Atome service, your transaction amount needs to between HKD$100 - HKD$1000.

4. Any credit limit for using Atome?
Each customer will have HKD$10000 credit limit.

5. Are there any extra or hidden fee?
it's hard to believe, but there really isn't one. The only cost that you might incur (apart from the price of your purchase) is a fixed late repayment fee that never snowballs.

6. Any charges for using Atome service?
Atome is totally free to use, as long as they pay on time.

7. Can I make a refund? Where can I see my refund status?
If customer's transactions are applicable to YOHO refund policy and YOHO agreed to refund for that transactions, Atome will immediately process your refund.
If you receive a full refund, any unpaid amount will be cancelled, and the amount already charged will be refunded.
For example, if you've made your first repayment, Atome will cancel the two other payments and you'll also get your first payment refunded.

With a partial refund, refund amounts are taken off your next scheduled payment first.
For example, if you bought two items that cost HKD$450 each and paid your first payment of HKD$300, you will receive a partial refund of HKD$450.
Your third payment will be cancelled and you'll only pay HKD$150 for your second payment. Any excess balance will be refunded to your credit card.

Two items: HKD$900 (300 x 3 payments)
Partial refund: HKD$450
Amount due: HKD$450
First payment = HKD$300
Second payment = HKD$300 (-$150)
Third payment = HKD$300 (cancelled)
Your Atome account will be updated to reflect the full or partial refund under the "Bills" tab.

8. Can repayment date be pushed back?
Under normal circumstances, no, but if you are facing technical difficulties or other problems that prevent you from paying on time, though,
please get in touch with Atome as soon as possible so they can provide you with the support that you need.

9. What happens if I miss a payment?
If you missed a scheduled payment, Atome will charge you an administration fee and Atome will freeze your account until the outstanding amounts are paid.
To reactivate your account, Atome will charge a $100 fee. If this reactivation fee and instalment is not paid within seven days, an additional $50 fee will be charged.
In Hong Kong, the maximum administrative fee is capped at $300 per transaction.

10. Can I enjoy the credit card rebates offer from the bank if I use Atome?
Yes, as the customer will use Atome service and processed by credit card payment. The cash rebate/ reward details will be based on the credit card they use for checkout.

11. After I used Atome, how the installment will be shown in my bank statement?
Every transaction process with Atome will be displayed as the same as other spending made by credit card.
And you will see the same transaction record in the following 3 months once you made the purchase.
You can download and login to the mobile app to see all installment/ transactions you have made with Atome.

About the terms and conditions of Atome service, please see:
https://www.atome.hk/en-hk/terms-of-service

In case of any discrepancy between the English and Chinese version, the English version will prevail.

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