YOHO Extended Warranty Services

2019-10-09

 

During the extended warranty period, beside the original warranty, YOHO will provide customers with an extra warranty period.

Warranty amount:
The maximum amount of compensation to customers is 100% of the product purchase price. If the products cannot be repaired, YOHO will offer customer with the same model or products with similar functions and quality. An administrative fee of HK$100 will be charged each time.

Warranty period:
Extended Warranty service can only be purchased after purchasing products in YOHO online store, and each purchased product can only be registered for this service once. The purchased extra warranty period will be started after the end of the original warranty period from manufacturers (if any). If a refund occurs after purchase, this service will be invalid.

Claimed amount:
1) The repair or replacement of the purchased products must be handled by the customer through the original manufacturer and/or its authorized repair centre.

2) Customers must bring the original repair receipt issued by the manufacturer and/or its authorized repair centre to any of our physical stores for verification. The original repair receipt must include, but is not limited to, the lMEl number of the purchased product or the serial number for identifying the product, device model, repair date, screen/ device parts/ damage reasons, and repair costs for damaged screen/ device parts. If the package or body of the product is sold with the lMEl number or the serial number for identifying the product, they must be included in the repair receipt, otherwise the warranty cannot be applied.

3) The product repairing date must occur within the extended warranty period.

4) During the extended warranty period, customers need to submit a document listing the repair costs in order to successfully claim the repairing spending. The maximum compensation amount is 100% of the product purchase price. An administrative fee of HK$100 is needed for each application.

5) If the goods cannot be repaired during the extended warranty period, the customer must bring a valid certificate issued by the original manufacturer and/or its authorized repair centre to prove that they are failed to repair the product. YOHO will then replace them with the same model or products with similar functions and quality.

This service will not be provided for the following losses or damages:
1) Man-made damage; or
2) Wear, mechanical or electronic wear, flood, theft due to normal use; or
3) Normal wear and tear of the battery; or
4) Damage without affecting the operation of the product, including but not limited to scratches, cracks (except for glass or display cracks that affect the operation of the screen), split, chromatic aberration, discoloration, changes in external shape; or
5) The lMEl number or the serial number for identifying the product has been altered, removed, deleted, obliterated, changed or unreadable; or
6) Loss or damage to purchased devices that have been modified or connected without permission, opened without permission, repaired by unauthorized maintenance personnel, or repaired with parts from non-original manufacturers.
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