Unable to pick up the order within the requested time?

If you are unable to pick up from the pick-up point / smart counter within the time specified in the SMS message, your order will be cancelled and the dispatcher will collect the shipment at any time. If delivery needs to be rescheduled, may charge additional fees. If you have any questions, please contact our customer service for more details.

Procedure to contact our Customer Service:
1. Press the blue button below
2. Contact our Online Customer Service

Online Customer Service:
Monday to Sunday

Waiting time may be longer than usual during peak hours, please be patient. We will handle your inquiry as soon as possible. 
During non-office hours, please leave your inquiry. We will reply as soon as possible during office hours.
Thank you for your understanding.

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