Shipping Fee Enquiry
2019-01-01
Purchases over $1000 FREE delivery
  •  Except for remote area and outlying island
  •  Except for China, Macau, Taiwan and other oversea areas
  •  Except for specific home appliances, which the extra shipping fee will be showed on the product page.
Purchases over $400 FREE locker pick-up
  • Based on the size and weight of the product, our system will determine if the product is suitable for locker pick-up service.
  • The pick-up location will be showed on the order page.
  • Customers can pick up their order at the selected location according to the SMS sent by locker pick-up system.
  • Every order can be delivered to a single locker only.
  • Courier can recover and cancel orders not picked up in 48 hours without notice.
For orders under HK$400, a delivery charge of HK$17 per each order shall apply

Retail store pick up
  • Customers who place the order online may opt for retail store pick up, no shipping fee will be charged.

Shipping Fee Calculation
The shipping fee is charged based on our human resources and operation cost, which are comprised of the third party courier delivery and packing cost. Therefore, the shipping fee does not equal to the fee charged by the courier. 

Generally speaking, for package weighted under 1 kg, a shipping fee of HK$33 will be charged. For package weighted more than 1kg, extra fee will be considerably charged, customers can view the fee on the payment page clearly. 

If customers purchase home appliances with extra shipping fee, and other items on the same order form are less than HK$1000, there will be separate shipping fee. 

For example, there will be HK$50 shipping fee for purchasing IRIS OHYAMA Dust Mites Removing Bed Cleaner (which belongs to the home appliances with extra shipping fee category);on top of the that, will there will be HK$33 shipping fee for purchasing IRIS OHYAMA accessories on the same order form under HK$1000; altogether, the total shipping fee is $83.
Was this information helpful?