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1. Login to your Yoho account
2. Choose "My orders"
3. Rate and write your review

According to the user comments on Google, YOHO Cheung Sha Wan flagship Store have 426 comments and get 4.7/5 marks ; YOHO Kwung Tong Store have 1278 comments and get 4.4/5 marks.

It is proven that YOHO is one of the best e-Commerce company in Hong Kong.

 

During the extended warranty period, beside the original warranty, YOHO will provide customers with an extra warranty period.

Warranty amount:
The maximum amount of compensation to customers is 100% of the product purchase price. If the products cannot be repaired, YOHO will offer customer with the same model or products with similar functions and quality. An administrative fee of HK$100 will be charged each time.

Warranty period:
Extended Warranty service can only be purchased after purchasing products in YOHO online store, and each purchased product can only be registered for this service once. The purchased extra warranty period will be started after the end of the original warranty period from manufacturers (if any). If a refund occurs after purchase, this service will be invalid.

Claimed amount:
1) The repair or replacement of the purchased products must be handled by the customer through the original manufacturer and/or its authorized repair centre.

2) Customers must bring the original repair receipt issued by the manufacturer and/or its authorized repair centre to any of our physical stores for verification. The original repair receipt must include, but is not limited to, the lMEl number of the purchased product or the serial number for identifying the product, device model, repair date, screen/ device parts/ damage reasons, and repair costs for damaged screen/ device parts. If the package or body of the product is sold with the lMEl number or the serial number for identifying the product, they must be included in the repair receipt, otherwise the warranty cannot be applied.

3) The product repairing date must occur within the extended warranty period.

4) During the extended warranty period, customers need to submit a document listing the repair costs in order to successfully claim the repairing spending. The maximum compensation amount is 100% of the product purchase price. An administrative fee of HK$100 is needed for each application.

5) If the goods cannot be repaired during the extended warranty period, the customer must bring a valid certificate issued by the original manufacturer and/or its authorized repair centre to prove that they are failed to repair the product. YOHO will then replace them with the same model or products with similar functions and quality.

This service will not be provided for the following losses or damages:
1) Man-made damage; or
2) Wear, mechanical or electronic wear, flood, theft due to normal use; or
3) Normal wear and tear of the battery; or
4) Damage without affecting the operation of the product, including but not limited to scratches, cracks (except for glass or display cracks that affect the operation of the screen), split, chromatic aberration, discoloration, changes in external shape; or
5) The lMEl number or the serial number for identifying the product has been altered, removed, deleted, obliterated, changed or unreadable; or
6) Loss or damage to purchased devices that have been modified or connected without permission, opened without permission, repaired by unauthorized maintenance personnel, or repaired with parts from non-original manufacturers.

From the effective date within the warranty period, when the device screen of the mobile phone/ designated wearable device and/ or its LCD display and/ or its back is damaged due to an accident, you can be paid for the repair or replacement of the screen and/ or its LCD display and/ or its back once. The customer must provide the original repair invoice issued by the original manufacturer and/or its authorized repair centre approved by YOHO to get paid. The payment is capped at HK$1,500 and the base fee is HK$200 every time.

Only limited to the payment for the device screen and/ or its LCD display and/ or the back of the mobile phone/ designated wearable device due to accidental damage. Otherwise, any repair or refurbishment of the mobile phone or its parts will not be paid. If the original mobile phone manufacturer and/or its authorized repair centre only provide mobile phone replacement as the only repair option, the company may exercise its discretion to provide 70% of the total cost of the, and the payment percentage may be updated over time. YOHO reserves the right of final decision on payment.

To be paid for this service, the customer must agree to abide by the terms listed below: All repairs or replacements must be processed by the original manufacturer and/or its authorized repair centre approved by; the original repair invoice must include but not limited to the lMEl number of the guaranteed device, the device model, the repair date, and the repair cost of the screen/ electronic parts. During the warranty period, customers can be paid only once.

YOHO reserves the right of final decision on this offer and can change the terms and conditions of this offer without prior notice.

The estimated dellivery will be shown on the product page. Extra time would be needed for the following locations:

• Remote area in Hong Kong, Oulying Islands (Cheung Chau, Lamma Island, Peng Chau etc), Ma Wan, Lantau Island, Airport Restricted Areas.
• Mainland China, Macau, Taiwan and other overseas region. 

1.Home delivery serivce
Yoho provides territory-wide delivery service, including Hong Kong Island, Kowloon, the New Territories, Tung Chung, Ma Wan, Discovery Bay and Airport. Please note that remote location may take more delivery time and extra delivery fees.
* Some home appliances may not be provided delivery service to remote areas, please contact our customer service for details before purchase.
* Extra delivery fees and handling fees maybe applied if need to move up the stairs. please contact our customer service for details before purchase.

2. Over 2,000 self pick-up location
Base on the pacel size, our system would decide wether the order is fit for self pick-up location. The self pick-up location includes: smart locker (SF, Lockerlife, Alfred, Pakpobox), SF service center, convienience store (OK, 7-11, Vango, Shell).

Self Pick-up Steps:
Pick up location is shown on the checkout page
Customers will recieve SMS notification when the parcels arrive the pick-up location
If the parcels are not collected within 30 hours, courier may take it back anytime
If the order is below $400, shipping fee will be charged.

3. Retail store pickup
Retail store pickup, simple and fast.
When the product can be picked up, system will send an email notification, customer can present the email and pick it up at the store.

4. GOGODelivery 4 hours delivery
Details: https://www.yohohongkong.com/promotion/779

Yoho provides territory-wide delivery service, including Hong Kong Island, Kowloon, the New Territories, Tung Chung, Ma Wan, Discovery Bay and Airport. Please note that remote location may take more delivery time and extra delivery fees.
* Some home appliances may not be provided delivery service to remote areas, please contact our customer service for details before purchase.
* Extra delivery fees and handling fees maybe applied if need to move up the stairs. please contact our customer service for details before purchase.

Generally speaking, for package weighted under 1 kg, a shipping fee of HK$33 will be charged. For package weighted more than 1kg, extra fee will be considerably charged, customers can view the fee on the payment page clearly.

Yoho supports a multiple of payment method, including credit card (^installment), Paypal, *FPS, *ATM transfer, *e-banking transfer.

^refer to "installment" tab for details
*can enjoy 3% discount
*If customer would like to pay by cheque, please choose [Transfer] when placing an order at Yoho online store. Deposit the cheque to our bank account or mail the cheque to our company. After the cheque is successfully received and settled, we will process the order as soon as possible. Please make it payable to "Yoho Hong Kong Limited".

 

YOHO provide variant of payment methods to all of our customers, and installment service is one of the payment method we have provided.
Atome, is one of our service partner which provided installment service to YOHO customers.

About Atome

Atome is part of the Advance. AI family, whose story starts in 2016. Headquartered in Singapore and want to offer a frictionless one-click purchase experience that lets users pay when and how they like to.

Atome step-by-step user guideline: https://bit.ly/36ZqRoz

FAQ:
1. Am I eligible to use the Atome service?
To use the service, you must:
- Be at least 18 years of age
- Currently reside in Hong Kong
- Have a mobile phone number registered under your HKID with your telco
- Own a credit card

2. How do I pay with Atome?
After downloading Atome mobile app and setting up your account, scan an Atome QR code to pay if you're at a shop or choose Atome as a payment option when you're on YOHO website.

3. Are there any limitation on transaction amount to use Atome service?
To use Atome service, your transaction amount needs to between HKD$100 - HKD$1000.

4. Any credit limit for using Atome?
Each customer will have HKD$10000 credit limit.

5. Are there any extra or hidden fee?
it's hard to believe, but there really isn't one. The only cost that you might incur (apart from the price of your purchase) is a fixed late repayment fee that never snowballs.

6. Any charges for using Atome service?
Atome is totally free to use, as long as they pay on time.

7. Can I make a refund? Where can I see my refund status?
If customer's transactions are applicable to YOHO refund policy and YOHO agreed to refund for that transactions, Atome will immediately process your refund.
If you receive a full refund, any unpaid amount will be cancelled, and the amount already charged will be refunded.
For example, if you've made your first repayment, Atome will cancel the two other payments and you'll also get your first payment refunded.

With a partial refund, refund amounts are taken off your next scheduled payment first.
For example, if you bought two items that cost HKD$450 each and paid your first payment of HKD$300, you will receive a partial refund of HKD$450.
Your third payment will be cancelled and you'll only pay HKD$150 for your second payment. Any excess balance will be refunded to your credit card.

Two items: HKD$900 (300 x 3 payments)
Partial refund: HKD$450
Amount due: HKD$450
First payment = HKD$300
Second payment = HKD$300 (-$150)
Third payment = HKD$300 (cancelled)
Your Atome account will be updated to reflect the full or partial refund under the "Bills" tab.

8. Can repayment date be pushed back?
Under normal circumstances, no, but if you are facing technical difficulties or other problems that prevent you from paying on time, though,
please get in touch with Atome as soon as possible so they can provide you with the support that you need.

9. What happens if I miss a payment?
If you missed a scheduled payment, Atome will charge you an administration fee and Atome will freeze your account until the outstanding amounts are paid.
To reactivate your account, Atome will charge a $100 fee. If this reactivation fee and instalment is not paid within seven days, an additional $50 fee will be charged.
In Hong Kong, the maximum administrative fee is capped at $300 per transaction.

10. Can I enjoy the credit card rebates offer from the bank if I use Atome?
Yes, as the customer will use Atome service and processed by credit card payment. The cash rebate/ reward details will be based on the credit card they use for checkout.

11. After I used Atome, how the installment will be shown in my bank statement?
Every transaction process with Atome will be displayed as the same as other spending made by credit card.
And you will see the same transaction record in the following 3 months once you made the purchase.
You can download and login to the mobile app to see all installment/ transactions you have made with Atome.

About the terms and conditions of Atome service, please see:
https://www.atome.hk/en-hk/terms-of-service

In case of any discrepancy between the English and Chinese version, the English version will prevail.

The following instructions are only applicable to customers in Mainland China.

 1. What is the current national policy for purchasing products on cross-border e-commerce platforms?

 According to the "Notice on Improving the Tax Policies for Cross-border E-commerce Retail Imports", the single transaction limit for cross-border e-commerce retail imports is RMB 5,000, and the individual annual transaction limit is RMB 26,000.

For cross-border e-commerce retail imported goods imported within the limit, the tariff rate is temporarily set to 0%. The import link value-added tax and consumption tax are cancelled, and the tax exemption is temporarily levied at 70% of the legal tax payable.

When the duty-paid price exceeds the single transaction limit of $5,000 but is less than the annual transaction limit of $26,000, and there is only one item under the order, it can be imported from cross-border e-commerce retail channels. Full tariff, import value-added tax and consumption tax will be levied based on the product tax rate. The transaction amount is included in the total annual. However, if the total annual transaction exceeds the annual transaction limit, it shall be managed as general trade.

2. Do members in Mainland China need to pay tax on goods purchased on YOHO?

 For goods purchased on YOHO, consumers pay the corresponding taxes and fees based on the amount of the goods in the order and the corresponding tax rate when the order is submitted. They do not need to pay separately to the corresponding customs department.

According to the policy, cross-border e-commerce retail imported goods are subject to tariff, import value-added tax, and consumption tax. Individuals who purchase cross-border e-commerce retail imported goods are taxpayers. The actual transaction price (including the retail price of goods, freight and insurance) Fees) as the duty-paid price, e-commerce companies, e-commerce transaction platform companies or logistics companies can act as agents of collection and payment.

3. How are taxes and fees calculated for products purchased by YOHO cross-border members?

Please see the below for the comprehensive tax table of cross-border e-commerce:

Category		VAT rate（%）	Consumption tax rate（%）	Comprehensive cross-border e-commerce tax（%）
3C	Mobile phone, tablet	13	0	9.1
	Headphones, speakers	13	0	9.1
	Keyboard, mouse	13	0	9.1
	Filter kettle	13	0	9.1
	Beauty machine	13	0	9.1
	Hair dryer	13	0	9.1
	Electric rice cooker	13	0	9.1
	Coffee machine	13	0	9.1
	Bread machine	13	0	9.1
	Juicer	13	0	9.1
	Electric shaver	13	0	9.1
	Electric toothbrush	13	0	9.1
	Camera and lens	13	0	9.1
	Video games and accessories	13	0	9.1
Cosmetic	Facial mask (pieces) <$15/piece	13	0	9.1
	Facial mask (pieces) >=$15/piece	13	15	23.1
	Skin care products (not sheet mask) <$10/g or <$10/ml	13	0	9.1
	Skin care products (not sheet mask) >=$10/g or >=$10/ml	13	15	23.1
	Cosmetics/makeup (pieces) <$15/piece	13	0	9.1
	Cosmetics/makeup (pieces) >=$15/piece	13	15	23.1
	Cosmetics/colour cosmetics (non-pieces) <$10/g or <$10/ml	13	0	9.1
	Cosmetics/colour cosmetics (non-pieces) >=$10/g or >=$10/ml	13	15	23.1
	Perfume <$10/ml	13	0	9.1
	Perfume >=$10/ml	13	15	23.1
Personal care	Shampoo	13	0	9.1
	Bodywash	13	0	9.1
	Toothpaste	13	0	9.1
Clothing, light luxury	Watches with a duty-paid price of less than $10,000	13	0	9.1
	Watches with a duty-paid price of more than $10,000	13	20	28.9
	Phone case	13	0	9.1
Others	Toy	13	0	9.1
	Kitchenware	13	0	9.1
	Safety seats	13	0	9.1
	Steam eye mask	13	0	9.1
	Anti-mosquito stickers	13	0	9.1
Health products	Health products	13	0	9.1
Food	Biscuits	13	0	9.1

The calculation rules are as follows:

Taxes = purchase price x quantity x comprehensive cross-border e-commerce tax rate

Cross-border e-commerce comprehensive tax rate= [(consumption tax rate + value-added tax rate) / (1-consumption tax rate)] ×70%

Note: Coupons can only be used to deduct the product cost. Taxes and fees are collected and paid by YOHO first. If the goods are returned due to personal reasons, the taxes and fees will not be refunded; if the goods are returned due to the problem of the goods themselves, the taxes and fees will be refunded.

Product	Unit price	Quantity	Coupon deduction	Delivery fee	Comprehensive cross-border e-commerce tax
Nokia 7 Plus	2129	1	50	50	9 .1%
Huawei Y9	1589	1	/	50	9 .1%

Taxes for Nokia 7 Plus = Duty-paid price * Comprehensive cross-border e-commerce tax = (2129+50-50)*9.1% = $194

Taxes and fees of Huawei Y9 = Duty-paid price * Comprehensive cross-border e-commerce tax = (1589+50)*9.1% = $149