First Time Shopping

Is it Trustworthy to Shop at Yoho
No.1 Consumer Electronics Store in Hong Kong
Yoho was founded in March 2013 and we are the pioneer of e-commerce company in Hong Kong. Up till the moment, we have nearly 400,000 registered members. In 2019, we have over 5,500,000 annual page views. According to Alexa traffic statistics*, Yoho tops the ranking of consumer electronics store in Hong Kong. It is a solid proof of its popularity in the city.

Strict Selection of Products
We have over 20,000 listed consumer electronics products. They are carefully selected by our team with the aim of ensuring products quality and customer satisfaction.



*According to Mar 2020 data
How to Buy
Online or Offline?  Buy as You Like! 
No matter you are an online or offline shopping person, we guarantee you a wonderful shopping experience with us at Yoho! 


Online Shopping and Home Delivery 
Yoho provides territory-wide delivery service, including Hong Kong Island, Kowloon, the New Territories, outlying islands,Tung Chung, Ma Wan, Discovery Bay and Airport Restricted Area. 
* Some home appliances may not be provided delivery service to remote areas, please contact our customer service for details before purchase.
* Extra delivery fees and handling fees maybe applied if need to move up the stairs. please contact our customer service for details before purchase.
More about Online Shopping


Online Shopping and Self Pick-up Location 
We are connected to over 2,000 self pick-up location, there will always be one next to your door! Feel free to pick your order anytime! 
More about Online Shopping


Offline Shopping and Real Time Stock System
If you’d like to try out the products before you make the order, we recommend you  to look it up at the product page and see if the products’ stock level beforehand. 
More about Offline Shopping
How to Become Yoho Member

Method 1: Self-reegistration Online
Fast and easy. Just spend 10 seconsd to fill in the inforamtion at Yoho website. 


Method 2: Offline shopping, Staff will Help 
You will automiatically become a member in first time shopping. Stafffs will hlep you in process. The login ID is your mobile number and the default passowrd is yohohongkong. 

How to become Yoho VIP member
When the accumulative purchase amount is over HKD$400, you will be upgraded to VIP member immediately. The VIP membership is permanent with no time limit. Once you become VIP member, you can enjoy various discount.
Payment Methods
Yoho supports a multiple of payment method, including credit card, *FPS, *ATM transfer, *e-banking transfer.

*can enjoy 3% discount
*If customer would like to pay by cheque, please choose [Transfer] when placing an order at Yoho online store. Deposit the cheque to our bank account or mail the cheque to our company. After the cheque is successfully received and settled, we will process the order as soon as possible. Please make it payable to "Yoho Hong Kong Limited".
 
Free Delivery
1.Home delivery serivce
Yoho provides territory-wide delivery service, including Hong Kong Island, Kowloon, the New Territories, Tung Chung, Ma Wan, Discovery Bay and Airport. Please note that remote location may take more delivery time and extra delivery fees.
* Some home appliances may not be provided delivery service to remote areas, please contact our customer service for details before purchase.
* Extra delivery fees and handling fees maybe applied if need to move up the stairs. please contact our customer service for details before purchase.

2. Over 2,000 self pick-up location
Base on the pacel size, our system would decide wether the order is fit for self pick-up location. The self pick-up location includes: smart locker (SF, Lockerlife, Alfred, Pakpobox), SF service center, convienience store (OK, 7-11, Shell).

Self Pick-up Steps:
Pick up location is shown on the checkout page
Customers will recieve SMS notification when the parcels arrive the pick-up location
If the parcels are not collected within 30 hours, courier may take it back anytime
If the order is below $400, shipping fee will be charged.

3. Retail store pickup
Retail store pickup, simple and fast.
When the product can be picked up, system will send an email notification, customer can present the email and pick it up at the store.

 
Shipping Fee Enquiry
Purchases over $1000 FREE delivery
  •  Except for remote area and outlying island
  •  Except for China, Macau, Taiwan and other oversea areas
  •  Except for specific home appliances, which the extra shipping fee will be showed on the product page.
Purchases over $400 FREE locker pick-up
  • Based on the size and weight of the product, our system will determine if the product is suitable for locker pick-up service.
  • The pick-up location will be showed on the order page.
  • Customers can pick up their order at the selected location according to the SMS sent by locker pick-up system.
  • Every order can be delivered to a single locker only.
  • Courier can recover and cancel orders not picked up in 48 hours without notice.
For orders under HK$400, a delivery charge of HK$17 per each order shall apply

Shipping Fee Calculation
The shipping fee is charged based on our human resources and operation cost, which are comprised of the third party courier delivery and packing cost. Therefore, the shipping fee does not equal to the fee charged by the courier. 

Generally speaking, for package weighted under 1 kg, a shipping fee of HK$33 will be charged. For package weighted more than 1kg, extra fee will be considerably charged, customers can view the fee on the payment page clearly. 

If customers purchase home appliances with extra shipping fee, and other items on the same order form are less than HK$1000, there will be separate shipping fee. 

For example, there will be HK$50 shipping fee for purchasing IRIS OHYAMA Dust Mites Removing Bed Cleaner (which belongs to the home appliances with extra shipping fee category);on top of the that, will there will be HK$33 shipping fee for purchasing IRIS OHYAMA accessories on the same order form under HK$1000; altogether, the total shipping fee is $83.
Members’ Benefit
After becoming Yoho’s member, you can receive the most up-to-date promotion offers (birthday offers, updated information of the purchased products seasonal offers etc). Also, you can log in to your account to check your purchase record (both online and offline shopping). Even if you lost the printed receipt, you can look for the the warranty service easily.
Oversea Shipping
As a leading online consumer electronics store online, Yoho welcomes order from overseas.*


Shipping fee
It will be automatic calculated by the region and product weight. It will be shown on the payment page. Due to the exchange rate fluctuations, customer may need to pay extra shipping cost for overseas orders. Besides, customer need to address customs or tax issue.

Lost parcel
If the parcel went missing, Yoho will be responsible for it fully.


Payment methods
Yoho supports a multiple of payment method, including credit card, *FPS, *ATM transfer, *e-banking transfer.
*can enjoy 3% discount


After-Sale service
There is 7-day free replacement guarantee for manufacturer defective. Distributor offers 1-year Hong Kong local warranty service.


Tariff
Some country charges tariff for imports, the amount would be paid by the customers.


*Some large household appliance is not available for overseas shippping.