1. Home delivery serivce
Yoho provides territory-wide delivery service, including Hong Kong Island, Kowloon, the New Territories, Tung Chung, Ma Wan, Discovery Bay and Airport. Please note that remote location may take more delivery time and extra delivery fees.
* Some home appliances may not be provided delivery service to remote areas, please contact our customer service for details before purchase.
* Extra delivery fees and handling fees maybe applied if need to move up the stairs. please contact our customer service for details before purchase.
2. Over 2,000 self pick-up location
Base on the pacel size, our system would decide wether the order is fit for self pick-up location. The self pick-up location includes: smart locker (SF, Alfred, Pakpobox), SF service center, convienience store (OK, 7-11, Shell).
Self Pick-up Steps:
Pick up location is shown on the checkout page
Customers will recieve SMS notification when the parcels arrive the pick-up location
If the parcels are not collected within 24 hours, courier may take it back anytime
3. Japan Home same day Pick-up
Yoho offers same day pick-up if you place your order before 9am (Monday to Friday). There are 30 Japan Home stores to choose from!
Self Pick-up Procedure:
• The pickup location is shown on the checkout page.
• Orders placed after 9:00 am will be delivered to your selected Japan Home on the next working day (excluding Saturdays, Sundays and public holidays)
• Customers will receive a pick-up email notification from Yoho when the parcel arrives at the selected Japan Home store.
• If the package is not collected within the next day, Japan Home may charge additional fees, or the package may be returned to the warehouse. The shipping fee for re-shipment will be paid by the customer.
4. Retail store pickup
Retail store pickup, simple and fast.
When the product can be picked up, system will send an email notification, customer can present the email and pick it up at the store.
*Please note pickup points and retail store pickup services are not available for products sold by merchants.