Please do not reject the product when it is sent out. If you have any questions after receiving the product, please take a photo and keep the certificate immediately, and contact the Kidrise customer service department. If you refuse to accept or fail to pick up after the time limit, the resulting surcharge shall be borne by the customer, please note.
Each order is limited to a single delivery location.
Refund applications for delayed shipments due to the epidemic will not be accepted.
The following situations will not be subject to exchange processing arrangements:
Items are found to have been purchased or not as desired after delivery.
The goods are damaged by man.
The item has been opened or used (for example, the wrapping tape or box has been torn off).
The goods are not in good condition, damaged, damaged or incomplete.
The color of the product picture will be different due to the shooting lighting environment or personal screen settings, which will cause some color differences.
Where the customer has already paid, but asks the company to cancel the order and refund, the company will deduct 10% from the refund as a handling fee.
Please pay attention to the following rules when returning goods:
If there is a problem with the quality of the goods, a replacement request can be made within 3 days from the date of receipt. Overdue will not be accepted.
The original order code and valid receipts must be presented when exchanging goods.
Only one exchange is allowed per order.
If the product problem affects the overall operation, the replacement product must be returned together with the complete packaging and accessories.
If the product problem affects part of the operation, Kidrise will replace the part with the problem, but not all.
All shipping charges incurred for returned or exchanged items shall be borne by the customer.
The return procedure takes one to three weeks (from the date of receipt of the return), and Kidrise Customer Service will notify the customer of the details after the procedure is completed.
Kidrise is not responsible for damages after delivery.
If the item or quantity does not match the order, please contact Kidrise Customer Service immediately on the day of delivery.
We will not accept exchanges, returns or refunds after purchase due to inconsistent or unsuitable dimensions.
If a refund is required, Kidrise will use the customer's current purchase payment method as the relative refund method. That is, if the customer chooses to pay by credit card, Kidrise will refund to the customer's credit card account. Please note that refund times vary by bank or credit card company.
In case of any disputes, Kidrise reserves the right of final decision.
Kidrise reserves the right to change the above terms and conditions without prior notice.