友和 YOHO
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Review

About Us / Updated date 21-07-2023


Review

Yoho is a pioneer and one of the leading players among the Business-to-Consumer (B2C) e-commerce platforms in Hong Kong, we put the customer satisfaction as our top priority and we strongly encourage each customer to rate their shopping experience so we c

Overview

According to Alexa traffic statistics*, Yoho tops the ranking of consumer electronics stores in Hong Kong. As of June 2023, we have over 1,000,000 registered members and over 2,298,141 monthly active users.

Google public rating of retail store#

Online order review# Offline order review# Self pickup order review#

4.7/5

8.9/10 9.4/10 9.4/10
#Customer post-shopping experience evaluation system

Online User Reviews

  YOHO Shipping Delivery Overall Total Reviews
2014-2023 8.9/10 9.0/10 9.0/10 200,000+

Physical Stores

According to the user comments on Google*, YOHO Cheung Sha Wan flagship Store gets 4.6/5 marks; YOHO Kwung Tong Store gets 4.6/5 marks and YOHO Causeway Bay Stores gets 4.9/5. It proves that YOHO is one of the best e-commerce company in Hong Kong.

  Service Product Knowledge Overall Total Reviews
2014-2021* 9.4/10 9.1/10 9.3/10 30,000+





Product Reviews

We have over 24,000 listed consumer electronics products. They are carefully selected by our team with the aim of ensuring product quality and customer satisfaction. Customer can give product review after the purchase and we have over 220,000 product reviews on YOHO, they give a trustworthy reference to potential buyers and our purchase team.

友和電器評價
友和電器評價

友和YOHO市場概況

全賴每一位客戶對友和 YOHO 的信賴、支持及喜愛,友和 YOHO 在 Alexa 流量統計中,成爲香港電器及電子產品類別網店流量排名第一位。截至 2023 年 6 月,已有超過 100 萬人註冊成為友和 YOHO 會員,平台活躍使用者已超過 2,290,000 人。


Google 公開評分# 平均4.7/5
線上訂單評價# 8.9/10
線下訂單評價# 9.4/10
自取訂單評價# 9.4/10

#顧客購物後體驗評價系統

友和YOHO重視每一位客戶給予的寶貴回饋,每一則客戶評價都是友和 YOHO 繼續進步的養分,讓我們更精準監察團隊的服務水準。

友和YOHO網店客戶評價

爲了讓網店顧客享受到良好的網購體驗,友和YOHO持續針對平台的網購流程、物流出貨、速遞派送方面收集客戶評分。截至 2023 年 7 月份,我們已收集到 20 萬則評分:


2014-2023  
友和寄貨 8.9/10
友和寄貨 9.0/10
整體評分 9.0/10
評價總數 200,000+


友和YOHO實體店客戶評價

友和YOHO門市位於觀塘、長沙灣及銅鑼灣,3 間門市在 Google 公開渠道取得的客戶評分分別為:4.6/5、4.6/5、4.9/5,優於同業。另外,3 間門市在 Google 渠道亦收到合共 6445 則評論,大部分客戶均看重門市環境、門市團隊的服務態度與專業知識。








以下則是友和YOHO收集的門市客戶評分:


2014-2023  
服務態度 9.4/10
產品知識 9.1/10
整體評分 9.3/10
評價總數 30,000+

友和YOHO電器商品評價

我們已上架超過24,000件電器及電子產品,全部產品均由我們團隊嚴格挑選上架,確保產品質素及客戶滿意度。

此外,每位客戶都可以為每次訂單體驗給予客戶評價,目前平台已錄得22萬則客戶評價,供準買家參考之餘,也有助我們團隊繼續精益求精!


友和電器評價


友和電器評價