Order Delivery Arrangement
Under normal circumstances, we will arrange delivery when all the products are available (except part of the home appliances which is delivered by agents / logistics companies). If you have any questions, please contact our customer service for more details.

Procedure to contact our Customer Service:
1. Press the blue button below
2. Press "Inquiry"

Online Customer Service:
Monday to Sunday
10:30-19:30

Waiting time may be longer than usual during peak hours, please be patient. We will handle your inquiry as soon as possible.
During non-office hours, please leave your inquiry. We will reply as soon as possible during office hours.
Thank you for your understanding.
Can I pick up my order from store as soon as I placed it?
Since the order arrangement takes time, please pick up the order after you received an email notification.
Can I pick up my locker order as soon as I placed it?
Since the delivery takes time, please pick up the order after you received an SMS notification.
Is the pick-up point/smart counter provide 24-hour service?
The pick-up point/smart counter provide different opening hours. It is recommended that customer check the address and opening hours from their website.
Lost/unable to receive order pickup password?
Due to the security reasons, the pickup password will only be sent to your phone number. Please check your SMS inbox. If you cannot receive or lost the password, please contact our customer service for more details.

If you have any questions, please contact our customer service for more details.

Procedure to contact our Customer Service:
1. Press the blue button below
2. Press "Inquiry"

Online Customer Service:
Monday to Sunday
10:30-19:30

Waiting time may be longer than usual during peak hours, please be patient. We will handle your inquiry as soon as possible.
During non-office hours, please leave your inquiry. We will reply as soon as possible during office hours.
Thank you for your understanding.
Order Status
Please press below blue button and reach our customer service via our online chat.

Online Customer Service:
Monday to Sunday
10:30-19:30

Waiting time may be longer than usual during peak hours, please be patient. We will handle your inquiry as soon as possible. 
During non-office hours, please leave your inquiry. We will reply as soon as possible during office hours.
Thank you for your understanding.
Payment Time Limit
In general, customer need to settle the payment within 30 days after the order is placed. Order will be cancelled automatically when the time limit is exceeded.
There will be special arrangements for flash deals and specific campaigns.
Keeping track
If need to track your order, you can go to the “my orders” page or click on the following courier company page.
*S.F. Plus does not provide order tracking at the moment, customers need to call them to ask.



S.F. Express


Website http://www.sf-express.com/hk/tc/
Tel 2730 0273



Zeek (Former S.F. Plus)

Website https://www.zeek.one/hk/zh/zeek2door/tracking
Tel 2121 2211




Ta-Q-Bin
 

Website http://hk.ta-q-bin.com/chi/index.aspx#
Tel 2829 2222 




FedEx Express

 

Website http://www.fedex.com/hk/
Incorrect Item
Please press below blue button and reach our customer service via our online chat.

Online Customer Service:
Monday to Sunday
10:30-19:30

Waiting time may be longer than usual during peak hours, please be patient. We will handle your inquiry as soon as possible. 
During non-office hours, please leave your inquiry. We will reply as soon as possible during office hours.
Thank you for your understanding.
Return & Refund
Return & Refund policy is subjected to Yoho's Terms and Conditions. Please press below blue button and reach our customer service via our online chat.

Online Customer Service:
Monday to Sunday
10:30-19:30

Waiting time may be longer than usual during peak hours, please be patient. We will handle your inquiry as soon as possible.
During non-office hours, please leave your inquiry. We will reply as soon as possible during office hours.
Thank you for your understanding.

Changing Address
Please press below blue button and reach our customer service via our online chat.

Online Customer Service:
Monday to Sunday
10:30-19:30

Waiting time may be longer than usual during peak hours, please be patient. We will handle your inquiry as soon as possible. 
During non-office hours, please leave your inquiry. We will reply as soon as possible during office hours.
Thank you for your understanding.