1.1 任何貨品如經檢測後証實有出廠缺陷，顧客可於七天內更換相同型號之產品 (部份指定品牌及配件除外) ，每次購買只可更換一次。
(a) 特價或/及 享有特別折扣之貨品；
(d) 未有相關發票或/及 收據或/及 未填寫保用書之貨品；
(f) 有損毀或/及 刮花痕跡之產品；
1.8 所有手機貨品，出售後如有人為損壞或/及 不能啟動使用或/及 顯示屏未能顯示與有關發票或/及 收據資料相符之IMEI/Serial No.，請顧客自行交予代理商檢查及維修。更換保障恕不適用。
1 Replacement Guarantee
1.1 You (i.e. the Customer) are entitled to return and replace any products (for the same model) within 7 days from the date of purchase, provided that the products are proved and confirmed to be defective by the agents, suppliers and/or manufacturers.
1.2 Any products may only be returned and replaced once.
1.3 If the replacement products are out of stock, you may exchange other available products of the same dollar value as at the date of purchase of the products.
1.4 The returned products must be in their original condition and packaging without any physical damage and/or scratch together with original sales invoice, receipts and warranty card (which shall not be completed). The serial numbers on the returned products must be the same as those on invoices.
1.5 This Guarantee shall not be applicable where the return and replacement of products are due to price fluctuation in the open market and/or software problems.
1.6 This Guarantee shall not be applicable for
(a) products sold under special offers and/pr specially discounted products; (b) products broken, damaged or become defective by your inappropriate use or maintenance;
(d) products without sales invoices, receipts and warranty card (which shall not be completed);
(e) registered software products;
(f) products with physical damage and/or scratches;
(g) products that have been registered under their warranties;
(h) any mobile phones or electrical devices which have been rooted;
(i) products like Apple、Dyson's products which the brands only offer warranty for repair but not exchange for new ones; and
(j) some disposable products like screen protectors, cosmetics and skincare products.
1.7 If damage is caused by your default act or omission directly or indirectly and/or the mobile phones cannot be switched on and/or no matching IMEI/Serial No showing on invoices or receipts, you shall at your own costs deliver the mobile phone to the relevant authorized repair centre for repair.
1.8 For specific warranty term of each product, please refer to specific product page.
2.1 Subject to Clause 1 hereinabove, products are not refundable or exchangeable. Sold price on invoice is final, in the event of price adjustment, price difference is not refundable in any circumstances.
3.1 You may be required to pay deposit(s) for the product. Such deposit(s) are not transferable for the purchase of other products or models. In the event that you pay any deposit to hold any products, the deposit shall be forfeited as liquidated damages and not as penalty if the purchase is not competes within 30 days from the date of payment of such deposit. If the product is out of stock, deposit paid by you (if any) shall be refunded to you without interest. Otherwise, the deposit is not refundable.
3.2 You shall be liable to pay the full purchase price of the product and delivery fee before our delivery of the product, failing which YOHO, the company shall be entitled to withhold delivery of the product.
3.3 In the event of refund, all credit card and eps payments shall be refunded through the [ card issuing/paying ] banks; All cash payments shall be refunded by cash; All bank transfer payments shall be refunded by bank transfer.
4.1 It is acknowledged and agreed that all delivery dates and times stated by YOHO’s website or staff are merely estimates and YOHO and its staff shall not be liable for any loss or damaged incurred or suffered by your as a result of late delivery or non-delivery of products.
4.2 If you do not pick up or arrange delivery of the purchase within 60 days after notice, you may subject to forfeit the product or partial payment as compensation for storage costs.
5 Warranty Terms
5.1 The warranty terms shown on website or invoice are for quick reference only. Details of the warranty refer to the official information of the manufacturers or distributors. YOHO would try the best on warranty accuracy but shall not be liable for any loss incurred or suffered by misrepresentation of warranty terms.